Telair incident

Unplanned Outage Notification 19/08/2025 04:00 NSW NBN

Notice Resolved View vendor source →

Telair experienced a notice incident on August 18, 2025 affecting NSW - NBN, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 06:58 PM UTC
Resolved
Aug 19, 2025, 01:48 AM UTC
Duration
6h 49m
Detected by Pingoru
Aug 18, 2025, 06:58 PM UTC

Affected components

NSW - NBN

Update timeline

  1. investigating Aug 18, 2025, 06:58 PM UTC

    Following maintenance, NBN services in NSW using IPoE authentication did not restore. Our engineers are investigating the issue.

  2. monitoring Aug 18, 2025, 08:08 PM UTC

    Our engineers identified and resolved the issue impacting IPoE for NBN services. I just wanted to let you know that services are now connecting like normal. Some modems may require a reboot to reconnect.

  3. resolved Aug 19, 2025, 01:48 AM UTC

    No further issues have been reported, and all systems have been functioning as expected during monitoring. This incident will now be resolved. If you have any more problems, please don't hesitate to get in touch with our support team.