Telair incident
Notice - Telair | Service Outage Notification | INC00178452
Telair experienced a major incident on November 24, 2025 affecting NSW - Fast Fibre and NSW - EA Fibre and 1 more component, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 24, 2025, 09:59 PM UTC
Current Status: Some Ethernet services in NSW are reporting offline. Our engineers are investigating. Start Date and Time: 07:00 AEST Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
- identified Nov 24, 2025, 10:06 PM UTC
Current Status: Our engineers have identified the cause of the service disruption and are applying a fix for impacted services. Customer services are comming online as the fix is being rolled out. Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
- monitoring Nov 24, 2025, 10:37 PM UTC
Current Status: All services should now be restored. If any customers continue to have issues, please get in touch with our support team. Start Date and Time: 25/11/25 07:00 AEST Resolution Date and Time: 25/11/25 08:33 AEST
- resolved Nov 25, 2025, 02:41 AM UTC
This incident has been resolved.