Telair incident
Notice - Telair | Service Outage Notification | WEQ0526663
Telair experienced a minor incident on January 26, 2026 affecting NSW - EA Fibre, lasting 7h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2026, 10:57 PM UTC
Telair is currently aware of an unplanned network disruption impacting a subset of Telstra EA services in NSW. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 27/01/2026 8:58 AM AEDT Affected Location and Community: A subset of Telstra EA services in NSW Impact of Disruption: Intermittent Connectivity Next expected update: 11:00 AM AEDT We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
- monitoring Jan 26, 2026, 11:28 PM UTC
Services have been restored as of 9:35 AEDT. All affected services are currently operational, and we are actively monitoring them for stability and performance. No further issues have been observed at this stage. We will continue to monitor closely and provide an update should there be any change.
- resolved Jan 27, 2026, 06:15 AM UTC
The issue has now been fully resolved, and services continue to remain stable. Services were restored at 9:35 AEDT and have remained operational since that time. We have observed no further interruptions or anomalies, and all systems are performing as expected. We will continue to monitor, but no additional impact is anticipated at this stage.