Telair incident
Notice - Telair | Service Outage Notification | INC00294731
Telair experienced a major incident on November 19, 2025 affecting VIC - NBN and SA - NBN and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2025, 11:03 PM UTC
Current Status: Customers on NBN or Opticomm networks are reporting their services are offline. Investigation has indicated that this issue is only affecting some customers in VIC, SA and TAS. The majority of customers in these states are online. Start Date and Time: 04:00 Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
- investigating Nov 19, 2025, 11:04 PM UTC
We are continuing to investigate this issue.
- investigating Nov 19, 2025, 11:37 PM UTC
Current Status: Our engineers have isolated the issue to NBN network based customers only and identified the issue to be related to NNI failover handoff upstream. We are working with upstream engineers to rectify the issue. Start Date and Time: 04:00 Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
- monitoring Nov 20, 2025, 06:35 AM UTC
Current Status: Resolved - Our engineers have isolated and resolved the issue impacting NBN services. If customers are still offline they should reboot their router and contact our support team if they are still offline. Next Update/ETR: Telair will monitor the situation for another half hour before declaring the issue resolved.
- resolved Nov 20, 2025, 11:09 PM UTC
This incident has been resolved.