Telair incident
Notice - Inbound calling to Telair PBX | Service Degradation Notification | #1464496
Telair experienced a minor incident on October 15, 2026 affecting Hosted PBX, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2026, 02:08 AM UTC
Current Status: Some calls to inbound 1300, 1800 and 13 numbers are not reaching their answer points. The fault has been logged with our inbound number carrier, who is investigating. Telair uPBX and SIP services are working as normal. Please call Telair Support on (07) 3120 8800 instead of 1800 835 247. Start Time: Thursday 15 October 2026, 11:30 AM AEST Next Update: We’ll keep posting updates here until the issue is resolved.
- identified Oct 15, 2026, 02:25 AM UTC
Some inbound 1300, 1800 and 13 number services are impacted. The issue has been raised with our carrier, who is investigating. Telair uPBX and SIP services are working as normal.
- identified Oct 15, 2026, 03:36 AM UTC
Our upstream carrier has identified an outage that is partially affecting calls to 1800/1300/13 numbers, some calls to these numbers may fail to connect or drop out. The carrier’s voice engineers are actively working to resolve the issue; however, no ETA has been provided at this stage. We’ll provide a further update as soon as more information becomes available.
- resolved Oct 16, 2026, 01:40 AM UTC
Inbound calling for 13 / 1300 / 1800 numbers was restored overnight