Telair incident
Voice - West Coast - Unplanned Outage 24/03/2026 03:00PM AEST
Telair experienced a major incident on March 24, 2026 affecting Hosted PBX and SIP, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2026, 05:09 AM UTC
Telair is currently aware of an issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform. Customers may experience difficulties registering extensions, making or receiving calls, including intermittent call failures or degraded voice quality. Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.
- identified Mar 24, 2026, 05:16 AM UTC
Automated failover procedures have been successfully triggered in response to the identified issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform. Affected services are currently being migrated to alternate hardware. During this process, some users may experience intermittent instability, including brief call drops or registration issues. Our engineering team is actively monitoring the migration and working to restore full service stability as quickly as possible. We will provide a further update shortly.
- monitoring Mar 24, 2026, 05:22 AM UTC
Service restoration is continuing as expected. Affected services are progressively coming back online, and we are seeing steady improvement across the platform. We will provide a final update once all services have been fully restored and confirmed stable.
- resolved Mar 24, 2026, 05:54 AM UTC
All affected services have now been fully restored and are operating normally. Our engineering team will continue to monitor the platform to ensure ongoing stability. We appreciate your patience and understanding throughout this incident.