Telair incident

Unplanned Outage Notification 09/07/2026 11:30 PM AEST

Telair experienced a major incident on July 8, 2026 affecting QLD - ACG Broadband and QLD - NBN and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started: Jul 08, 2026, 02:37 PM UTC
Resolved: Jul 08, 2026, 04:07 PM UTC
Duration: 1h 30m
Detected by Pingoru: Jul 08, 2026, 02:37 PM UTC

Affected components

QLD - ACG BroadbandQLD - NBNQLD - OpticommQLD - ACG FIbreQLD - Dark FibreQLD - Fast FibreQLD - Metro EthernetQLD - EA FibreQLD - Transit

Update timeline

investigating Jul 08, 2026, 02:37 PM UTC

We are currently investigating connectivity issues affecting services aggregating via our NextDC B1 data centre. Some customers may experience intermittent or degraded connectivity. Our team is actively working to identify the root cause. We will post an update as soon as more information is available.
identified Jul 08, 2026, 03:05 PM UTC

We believe we have identified the cause of the connectivity issues affecting services aggregating via our NextDC B1 data centre. An engineer is currently en route to site to resolve the issue, with an estimated arrival time of 30 minutes. We will provide a further update once the engineer has assessed the situation on-site. We thank you for your patience while we work to restore full service.
resolved Jul 08, 2026, 04:07 PM UTC

Our engineer has rectified the issue on site and services are now restored. If you continue to experience issues, please try rebooting your network connectivity device. If problems persist after this, please contact our support team. We apologise for any inconvenience caused during this outage.