Telair incident
NBN 4GDN - Unplanned Outage 17/09/2026 12:25PM AEST
Telair experienced a major incident on September 17, 2026 affecting QLD - NBN, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 03:26 AM UTC
Telair is currently aware of an unplanned network disruption impacting NBN subscribers connecting via the GOODNA POI QLD. The NBN engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 17/09/2026 12:25 PM AEST Affected Location and Community: NBN Subscribers connecting via the GOODNA POI QLD Impact of Disruption: Loss of Connectivity We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
- investigating Sep 17, 2026, 03:32 AM UTC
We are continuing to investigate this issue.
- identified Sep 17, 2026, 04:02 AM UTC
A fibre break has been identified as the cause and teams are working on narrowing down the exact location of the break. No ETR at this stage.
- resolved Sep 17, 2026, 05:36 AM UTC
This incident has been resolved. Upstream Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored at around 3:00 PM AEST, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.