Telair incident
Unplanned Outage Notification 20/09/2025 3:29AM AWST
Telair experienced a major incident on September 19, 2025 affecting WA - NBN, lasting 15h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2025, 08:14 PM UTC
Telair is currently aware of an unplanned network disruption impacting NBN services in WA. Our teams are aware and are investigating with more information to be provided as soon as possible. Disruption Start Time: 20/09/2025 3:29 AM AWST Affected Location and Community: NBN services aggregating at the 6CAN POI Impact of Disruption: Loss of internet connectivity Next expected update: 6:30 AWST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
- identified Sep 20, 2025, 12:15 AM UTC
NBN has identified an issue within their network and currently has a technician on-site, working with the NBN NOC to troubleshoot. Further information will be provided as soon as we receive an update from NBN.
- monitoring Sep 20, 2025, 12:24 AM UTC
The NBN technician has implemented a fix, and services should be restored as of 8:05 AM AWST. If you continue to experience issues, please reboot your network connectivity device (e.g., modem or router) to resolve the problem. If services do not restore following a reboot, please get in touch with Telair on 1800 835 247 or via ticket at https://support.telair.com.au. Telair apologises for any inconvenience caused and thanks you for your patience during this disruption.
- resolved Sep 20, 2025, 11:32 AM UTC
Monitoring has now concluded for this outage, and the incident is being marked as resolved. The NBN technician has implemented a fix, and services should be restored as of 8:05 AM AWST. If you continue to experience issues, please reboot your network connectivity device (e.g., modem or router) to resolve the problem. If services do not restore following a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au . Telair apologises for any inconvenience caused and thanks you for your patience during this disruption.