Telair incident
Unplanned Outage Notification 23/09/2025 2:00PM AEST
Telair experienced a major incident on September 23, 2025 affecting TAS - NBN and TAS - EA Fibre and 1 more component, lasting 16h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 04:19 AM UTC
Telair is currently aware of an unplanned outage impacting our backhaul link between Tasmania and Victoria. Telair continues to work with our upstream provider, who is actively investigating the case. We are closely monitoring the link and will provide further updates as more information becomes available. We appreciate your patience and understanding.
- investigating Sep 23, 2025, 04:19 AM UTC
We are continuing to investigate this issue.
- investigating Sep 23, 2025, 04:52 AM UTC
Telstra has identified an issue at the Leongatha–Morwell transmission site that is affecting this backhaul link. They are continuing to investigate the root cause.
- monitoring Sep 23, 2025, 05:05 AM UTC
The link has been restored as of 2:57 PM AEST. Our Network Operations team is actively monitoring the link for any further signs of instability. No customer action is required at this time. We will post further updates if the issue reoccurs or if our provider shares more details.
- resolved Sep 23, 2025, 08:21 PM UTC
Based on ongoing monitoring and confirmation from our upstream provider, we now consider this issue resolved. Thank you for your patience while we worked with our provider to ensure service stability. No further updates are expected.