Software of Excellence EXACT Outage History

We are currently aware of an issue causing our Live Chat and EXACT Assist system to be unresponsive. Our team is working closely with third-party providers to resolve this as quickly as possible. We apologise for any inconvenience and will provide updates as soon as more information becomes available.

We are currently experiancing an issue effecting portal forms on exact. The issue presents as either patients not recieveing the text with the MFA code to log in, or that when thye do fill forms out they are not visable in EXACT. Our development team are currently Investigating this issue.

We identified and resolved an issue impacting Exact Online Booking and the Patient Portal. All services are operational once again.

We identified and resolved an issue impacting Exact Online Booking and the Patient Portal. All services are operational once again.

We are aware of an issue currently affecting Online Booking, SOE Connect and Prior Approvals for some users. Our Development Team are aware and actively investigating this, with a fix anticipated shortly.

Our Development Team are aware of the issue and are actively investigating to find a resolution as quickly as possible.

We are aware of an issue with integrated payments and are currently investigating the cause of the issue and a resolution. In the meantime, you can still takes payments using 'standalone mode' by following this guide https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone We will update this page when we know more. Thank you.

We are currently investigating an issue with SOE Connect affecting all sites. This may impact services in EXACT, including integrated payments (Dojo, Paymentsense, and Worldpay) as well as Prior Approvals for NHS Scotland. In the meantime, please follow our guide on setting your payment terminals to Stand-Alone Mode, so you can manually enter payments into EXACT if required. https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone

We are currently experiencing a Microsoft outage, which is affecting the performance of a number of features of Exact, such as Online Booking, Patient Portal and Integrated Payments. Microsoft has implemented a fix and is currently working on rolling that fix out to impacted regions.

We are continuing to investigate this issue.

We are aware of an issue impacting Pearl AI, whereby some practices may be unable to see images taken today, and they will load up either a black screen or without the current images showing. Historical images are unaffected. Our engineers are investigating and working to restore full functionality.

We’re aware of an issue affecting our online booking payments system. Please do not enter deposits manually. If a deposit has already been processed manually for a missing appointment, please delete it. Our development team is actively investigating the cause of the issue and working on a resolution. Updates will be posted here as soon as more information becomes available. We appreciate your patience and understanding while we resolve this issue.

We are aware of slowness issues with Patient Portal, we are currently investigating and will update in due course.

Our development team have been made aware of the slowness and are currently working to identify the problem.

We are aware that emails via Campaign+ are currently not sending. We are investigating this issue, and will update on our status page here as soon as possible.

We are aware of an issue causing slowness and crashing on Patient Portal. We are investigating the issue and will update here as soon as we have identified the cause.

We are aware of an issue with @soegateway emails, with a Socket Exception error being thrown. We are currently investigating the issue and will provide an update here as soon as possible.

We have identified an issue causing slowness with Online Booking. We are currently investigating this issue and will update our status page here as soon as possible.

We are aware of an issue currently affecting payment integrations within Exact. We are investigating this issue and will update this page as soon as possible.

We are aware of an issue currently affecting access to Address Finder, Pearl AI and our Suggested Searches feature. Our team are working to resolve this as soon as possible. Please note, although suggested searches is affected, manual patient lists can still be created. Thank you for your patience.

We are continuing to investigate this issue.