Software of Excellence EXACT incident
Issues with NHS transmission and accessing CHI Numbers in EXACT
Resolved after 5 hours 46 minutes, affecting Claims and Payments, on March 3, 2026.
We are currently awaiting confirmation from the NHS. However, based on our own testing, this issue now appears to be resolved. If you are still experiencing the problem, please restart your server machine. If you are unsure how a restart may affect your IT environment, please liaise with your IT team to ensure it is restarted correctly.
Affected components
Update timeline
- identified Mar 03, 2026, 10:01 AM UTC
An issue has been identified with NHS systems in EXACT, which is currently affecting both Transmissions and CHI numbers. This appears to be a wider NHS issue, as it is being reported across multiple Practice Management Systems, not just EXACT. We are actively liaising with the NHS to help get this resolved. At present, this issue is affecting sites in Scotland only.
- resolved Mar 03, 2026, 03:48 PM UTC
We are currently awaiting confirmation from the NHS. However, based on our own testing, this issue now appears to be resolved. If you are still experiencing the problem, please restart your server machine. If you are unsure how a restart may affect your IT environment, please liaise with your IT team to ensure it is restarted correctly.
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