Software of Excellence EXACT incident

Issues with NHS transmission and accessing CHI Numbers in EXACT

Software of Excellence EXACT experienced a major incident on March 3, 2026 affecting Claims and Payments, lasting 5h 46m. The incident has been resolved; the full update timeline is below.

Started: Mar 03, 2026, 10:01 AM UTC
Resolved: Mar 03, 2026, 03:48 PM UTC
Duration: 5h 46m
Detected by Pingoru: Mar 03, 2026, 10:01 AM UTC

Affected components

Claims and Payments

Update timeline

identified Mar 03, 2026, 10:01 AM UTC

An issue has been identified with NHS systems in EXACT, which is currently affecting both Transmissions and CHI numbers. This appears to be a wider NHS issue, as it is being reported across multiple Practice Management Systems, not just EXACT. We are actively liaising with the NHS to help get this resolved. At present, this issue is affecting sites in Scotland only.
resolved Mar 03, 2026, 03:48 PM UTC

We are currently awaiting confirmation from the NHS. However, based on our own testing, this issue now appears to be resolved. If you are still experiencing the problem, please restart your server machine. If you are unsure how a restart may affect your IT environment, please liaise with your IT team to ensure it is restarted correctly.