Software of Excellence EXACT incident

Issues with Pearl AI (Second Opinion Imaging Software)

Minor Resolved View vendor source →
Started
Mar 03, 2026, 03:52 PM UTC
Resolved
Mar 03, 2026, 04:45 PM UTC
Duration
52m
Detected by Pingoru
Mar 03, 2026, 03:52 PM UTC

Affected components

EXACT API

Update timeline

  1. identified Mar 03, 2026, 03:52 PM UTC

    Second Opinion has identified and reported an issue with their Pearl AI software, which integrates with EXACT. Customers worldwide are reporting delays and slowness that are preventing images and detections from appearing. The Pearl team is treating this as a priority, and we will provide an update as soon as more information becomes available.

  2. resolved Mar 03, 2026, 04:45 PM UTC

    This incident has been resolved.

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