Software of Excellence EXACT incident
Issues with Pearl AI (Second Opinion Imaging Software)
Resolved after 52 minutes, affecting EXACT API, on March 3, 2026.
Second Opinion has identified and reported an issue with their Pearl AI software, which integrates with EXACT. Customers worldwide are reporting delays and slowness that are preventing images and detections from appearing. The Pearl team is treating this as a priority, and we will provide an update as soon as more information becomes available.
Affected components
Update timeline
- identified Mar 03, 2026, 03:52 PM UTC
Second Opinion has identified and reported an issue with their Pearl AI software, which integrates with EXACT. Customers worldwide are reporting delays and slowness that are preventing images and detections from appearing. The Pearl team is treating this as a priority, and we will provide an update as soon as more information becomes available.
- resolved Mar 03, 2026, 04:45 PM UTC
This incident has been resolved.
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