Software of Excellence EXACT incident

Issues with Pearl AI (Second Opinion Imaging Software)

Software of Excellence EXACT experienced a minor incident on March 3, 2026 affecting EXACT API, lasting 52m. The incident has been resolved; the full update timeline is below.

Started: Mar 03, 2026, 03:52 PM UTC
Resolved: Mar 03, 2026, 04:45 PM UTC
Duration: 52m
Detected by Pingoru: Mar 03, 2026, 03:52 PM UTC

Affected components

EXACT API

Update timeline

identified Mar 03, 2026, 03:52 PM UTC

Second Opinion has identified and reported an issue with their Pearl AI software, which integrates with EXACT. Customers worldwide are reporting delays and slowness that are preventing images and detections from appearing. The Pearl team is treating this as a priority, and we will provide an update as soon as more information becomes available.
resolved Mar 03, 2026, 04:45 PM UTC

This incident has been resolved.