Software of Excellence EXACT incident

Issues Effecting Patient Portal

Minor Resolved View vendor source →

Software of Excellence EXACT experienced a minor incident on April 2, 2026 affecting Patient SMS Communication and Online Booking, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 01:16 PM UTC
Resolved
Apr 04, 2026, 10:57 AM UTC
Duration
1d 21h
Detected by Pingoru
Apr 02, 2026, 01:16 PM UTC

Affected components

Patient SMS CommunicationOnline Booking

Update timeline

  1. investigating Apr 02, 2026, 01:16 PM UTC

    We are currently experiancing an issue effecting portal forms on exact. The issue presents as either patients not recieveing the text with the MFA code to log in, or that when thye do fill forms out they are not visable in EXACT. Our development team are currently Investigating this issue.

  2. resolved Apr 04, 2026, 10:57 AM UTC

    The issue with Patient Portal has now been resolved. This was caused by a change in the Microsoft Azure system. We are seeing SMS message for the 2FA system and forms moving as normal. Some patients may report this issue, this is likely due to them attempting to fill out forms during the outage, please have them try again now and if still failing send them a new link.