Software of Excellence EXACT had 35 outages in the last 2 years totaling 459h 11m of downtime — averaging 1.4 incidents per month.
There were 35 Software of Excellence EXACT outages since July 15, 2024 totaling 459h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of a current issue with Patient Portal. This is causing higher demand than usual, so our responses may be delayed. We are investigating the issue, and will update our incidents page as soon as we can.
This issue has now been resolved.
We are currently experiencing performance related issues with Patient Portal. This is causing higher demand than usual, so our responses may be delayed. We are investigating the issue, and will update our incidents page as soon as we can.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating an issue with a partial Online Booking outage. This is affecting online booking embedded in the use of iFrame (only applicable to practices in Australia and New Zealand due to European Banking Authority regulations).
We are continuing to investigate this issue.
We have identified the issue and a fix is being implemented.
A fix has been implemented and our team will continue to monitor results.
We're pleased to announced that this incident has now been resolved. Please feel free to reach out to our Support Team via live chat if you require any further assistance. Thank you for your patience.
Health engine unable to make online bookings to EXACT practices Services operational on 8 October.
Requested forms not returning into EXACT upon completion.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
Intermittent CDN outage resulting in some EXACT workstation not being available while latest installation files could not be reached.
Updates implemented by CrowdStrike affected Windows computers reduced the ability of the EXACT support team.
Microsoft Azure global issue affected multiple areas: Access to the latest versions of EXACT for practices with scheduled updates. SMS capabilities. Integrated payments and claims systems.
EXACT fails to launch due to an intervention by a Windows zero-day security updates: Cumulative update for Windows (KB5040442). Cumulative update for .NET Framework (KB5039895). 15 July 2024: A change has been implemented in EXACT V24.84 to resolve the issue with this version rolled out to all practices via scheduled updates