Software of Excellence EXACT incident
Integrated Payments - Microsoft Azure Issue
Resolved after 4 hours 35 minutes, affecting Claims and Payments, on January 26, 2026.
Microsoft have reported an issue with Azure in the UK South region. This may have an affect on our Worldpay integration due to a dependancy on this service. Practices experiencing issues are advised to revert to taking payments manually via the terminal. For instructions on how to complete this, click link here: https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone
Affected components
Update timeline
- monitoring Jan 26, 2026, 09:27 AM UTC
Microsoft have reported an issue with Azure in the UK South region. This may have an affect on our Worldpay integration due to a dependancy on this service. Practices experiencing issues are advised to revert to taking payments manually via the terminal. For instructions on how to complete this, click link here: https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone
- resolved Jan 26, 2026, 02:02 PM UTC
This incident has been resolved.
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