Software of Excellence EXACT incident

Integrated Payments - Microsoft Azure Issue

Software of Excellence EXACT experienced a major incident on January 26, 2026 affecting Claims and Payments, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started: Jan 26, 2026, 09:27 AM UTC
Resolved: Jan 26, 2026, 02:02 PM UTC
Duration: 4h 35m
Detected by Pingoru: Jan 26, 2026, 09:27 AM UTC

Affected components

Claims and Payments

Update timeline

monitoring Jan 26, 2026, 09:27 AM UTC

Microsoft have reported an issue with Azure in the UK South region. This may have an affect on our Worldpay integration due to a dependancy on this service. Practices experiencing issues are advised to revert to taking payments manually via the terminal. For instructions on how to complete this, click link here: https://help.softwareofexcellence.com/hc/en-gb/articles/360061593331-Setting-the-Paymentsense-Dojo-Terminal-to-Stand-Alone
resolved Jan 26, 2026, 02:02 PM UTC

This incident has been resolved.