Software of Excellence EXACT incident

SOE Gateway Email Error

Major Resolved View vendor source →

Software of Excellence EXACT experienced a major incident on May 9, 2025 affecting Patient SMS Communication, lasting 7h 30m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 09:15 AM UTC
Resolved
May 09, 2025, 04:46 PM UTC
Duration
7h 30m
Detected by Pingoru
May 09, 2025, 09:15 AM UTC

Affected components

Patient SMS Communication

Update timeline

  1. investigating May 09, 2025, 09:15 AM UTC

    We are aware of an issue with @soegateway emails, with a Socket Exception error being thrown. We are currently investigating the issue and will provide an update here as soon as possible.

  2. resolved May 09, 2025, 04:46 PM UTC

    This incident has now been resolved.