Software of Excellence EXACT incident

Address Finder and Suggested Searches Error

Major Resolved View vendor source →

Software of Excellence EXACT experienced a major incident on March 12, 2025 affecting EXACT Core, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 11:37 AM UTC
Resolved
Mar 12, 2025, 01:00 PM UTC
Duration
1h 23m
Detected by Pingoru
Mar 12, 2025, 11:37 AM UTC

Affected components

EXACT Core

Update timeline

  1. investigating Mar 12, 2025, 11:37 AM UTC

    We are aware of an issue currently affecting access to Address Finder, Pearl AI and our Suggested Searches feature. Our team are working to resolve this as soon as possible. Please note, although suggested searches is affected, manual patient lists can still be created. Thank you for your patience.

  2. investigating Mar 12, 2025, 11:42 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 12, 2025, 01:00 PM UTC

    This incident has been resolved.