Software of Excellence EXACT incident
Online Booking/SOE Connect/Prior Approvals Issues
Affected components
Update timeline
- investigating Mar 12, 2026, 09:21 AM UTC
We are aware of an issue currently affecting Online Booking, SOE Connect and Prior Approvals for some users. Our Development Team are aware and actively investigating this, with a fix anticipated shortly.
- monitoring Mar 12, 2026, 12:01 PM UTC
We have identified the cause of the issue to be an overnight failure in the worker services connecting to the cloud services. To resolve the issue, a server restart is required. This can be performed by the practice or with the help of their IT Team. However, if any assistance is needed here, please contact us via live chat.
- resolved Mar 12, 2026, 03:24 PM UTC
This incident has been investigated. We recommend a server restart to resolve the issue, however for customers to contact us should this not be successful. Thank you.
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