Software of Excellence EXACT incident

Pearl AI not loading images taken today

Minor Resolved View vendor source →

Software of Excellence EXACT experienced a minor incident on August 20, 2025 affecting EXACT API, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 10:41 AM UTC
Resolved
Aug 20, 2025, 05:03 PM UTC
Duration
6h 22m
Detected by Pingoru
Aug 20, 2025, 10:41 AM UTC

Affected components

EXACT API

Update timeline

  1. investigating Aug 20, 2025, 10:41 AM UTC

    We are aware of an issue impacting Pearl AI, whereby some practices may be unable to see images taken today, and they will load up either a black screen or without the current images showing. Historical images are unaffected. Our engineers are investigating and working to restore full functionality.

  2. monitoring Aug 20, 2025, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2025, 05:03 PM UTC

    This incident has been resolved.