Software of Excellence EXACT experienced a notice incident on December 2, 2025, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 02, 2025, 12:58 PM UTC
We are currently receiving reports from EXACT customers that the CliniPad app is crashing on Apple/iOS devices. Our teams are actively investigating the issue with the group responsible for CliniPad updates and are working towards a resolution. In the meantime, some sites have reported success after updating their iPads to iOS 26 (or the latest version available to you). If this does not resolve the issue, please continue to monitor this page for further updates.
- identified Dec 03, 2025, 09:57 AM UTC
The Clinipad App has been removed from the Apple App Store while we test a new fix. Clinipad will be made available in the App Store again once testing has been completed.
- resolved Dec 04, 2025, 10:43 AM UTC
The fixed version of the Clinipad App is now available on the Apple App Store (V2.3.1) If you were experiencing issues with your Clinipads, please update or reinstall the app to resolve. If this does not resolve your issue, please contact our support team through Live Chat.