Software of Excellence EXACT incident

Degraded Performance in Onine Booking and Patient Portal

Minor Vendor's status page →

Resolved after 6 hours 21 minutes, affecting Online Booking, on April 7, 2026.

resolved Apr 07, 2026, 03:17 PM UTC

We are now seeing that both Online Booking and Patient Portal have returned to normal

Started
Apr 07, 2026, 08:55 AM UTC
Resolved
Apr 07, 2026, 03:17 PM UTC
Duration
6h 21m
Detected by Pingoru
Apr 07, 2026, 08:55 AM UTC

Affected components

Online Booking

Update timeline

  1. identified Apr 07, 2026, 08:55 AM UTC

    We have observed an issue affecting the performance of Online Booking and the Patient Portal for EXACT users. Our development team is currently implementing potential fixes.

  2. resolved Apr 07, 2026, 03:17 PM UTC

    We are now seeing that both Online Booking and Patient Portal have returned to normal

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