Resolved after 2 hours 20 minutes, affecting EXACT API and Online Booking and 1 more, on October 29, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 29, 2025, 08:36 PM UTC
We are currently experiencing a Microsoft outage, which is affecting the performance of a number of features of Exact, such as Online Booking, Patient Portal and Integrated Payments. Microsoft has implemented a fix and is currently working on rolling that fix out to impacted regions.
- investigating Oct 29, 2025, 08:36 PM UTC
We are continuing to investigate this issue.
- identified Oct 29, 2025, 08:39 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 29, 2025, 09:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 29, 2025, 09:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 29, 2025, 09:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2025, 10:56 PM UTC
This incident has been resolved.
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