Software of Excellence EXACT incident

Online Booking Payments Error

Critical Resolved View vendor source →

Software of Excellence EXACT experienced a critical incident on August 18, 2025 affecting Online Booking, lasting 7h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 07:30 AM UTC
Resolved
Aug 18, 2025, 02:51 PM UTC
Duration
7h 21m
Detected by Pingoru
Aug 18, 2025, 07:30 AM UTC

Affected components

Online Booking

Update timeline

  1. investigating Aug 18, 2025, 07:30 AM UTC

    We’re aware of an issue affecting our online booking payments system. Please do not enter deposits manually. If a deposit has already been processed manually for a missing appointment, please delete it. Our development team is actively investigating the cause of the issue and working on a resolution. Updates will be posted here as soon as more information becomes available. We appreciate your patience and understanding while we resolve this issue.

  2. resolved Aug 18, 2025, 02:51 PM UTC

    This incident has been resolved.