Is Software of Excellence EXACT down?
Last checked 3m agoNo incidents right now.
Software of Excellence EXACT is operational right now. Last checked 3m ago; the most recent incident resolved 60d ago.
Real-time Software of Excellence EXACT status, recent outages, and incident history — pulled directly from Software of Excellence EXACT's official status page at https://exact.statuspage.io every 5 minutes. Pingoru tracks 5 Software of Excellence EXACT services and has captured 4 incidents in the last 90 days (98.44% uptime). Get email, Slack, Discord, or webhook alerts the moment Software of Excellence EXACT reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 2 updates
- investigating · Apr 14, 2026, 12:07 PM UTC
We are currently aware of an issue causing our Live Chat and EXACT Assist system to be unresponsive. Our team is working closely with third-party providers to resolve this as quickly as possible. We apologise for any inconvenience and will provide updates as soon as more information becomes available.
- resolved · Apr 14, 2026, 01:25 PM UTC
The issue affecting our Live Chat and EXACT Assist systems has now been resolved. All services are operating as normal. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.
Latest: The issue affecting our Live Chat and EXACT Assist systems has now been resolved. All services are operating as normal. We apologise for any inconvenience caused and appreciate you…
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- Online Booking
Timeline · 2 updates
- identified · Apr 07, 2026, 08:55 AM UTC
We have observed an issue affecting the performance of Online Booking and the Patient Portal for EXACT users. Our development team is currently implementing potential fixes.
- resolved · Apr 07, 2026, 03:17 PM UTC
We are now seeing that both Online Booking and Patient Portal have returned to normal
Latest: We are now seeing that both Online Booking and Patient Portal have returned to normal
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- Patient SMS CommunicationOnline Booking
Timeline · 2 updates
- investigating · Apr 02, 2026, 01:16 PM UTC
We are currently experiancing an issue effecting portal forms on exact. The issue presents as either patients not recieveing the text with the MFA code to log in, or that when thye do fill forms out they are not visable in EXACT. Our development team are currently Investigating this issue.
- resolved · Apr 04, 2026, 10:57 AM UTC
The issue with Patient Portal has now been resolved. This was caused by a change in the Microsoft Azure system. We are seeing SMS message for the 2FA system and forms moving as normal. Some patients may report this issue, this is likely due to them attempting to fill out forms during the outage, please have them try again now and if still failing send them a new link.
Latest: The issue with Patient Portal has now been resolved. This was caused by a change in the Microsoft Azure system. We are seeing SMS message for the 2FA system and forms moving as nor…
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- Online Booking
Timeline · 3 updates
- investigating · Mar 31, 2026, 10:27 PM UTC
We identified and resolved an issue impacting Exact Online Booking and the Patient Portal. All services are operational once again.
- investigating · Mar 31, 2026, 11:46 PM UTC
We identified and resolved an issue impacting Exact Online Booking and the Patient Portal. All services are operational once again.
- resolved · Mar 31, 2026, 11:47 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Live Chat and EXACT Assist down ResolvedStarted Apr 14, 2026, 12:07 PM UTC · Resolved Apr 14, 2026, 01:25 PM UTC · 1h 17m
- Started Apr 07, 2026, 08:55 AM UTC · Resolved Apr 07, 2026, 03:17 PM UTC · 6h 21m
- Issues Effecting Patient Portal ResolvedStarted Apr 02, 2026, 01:16 PM UTC · Resolved Apr 04, 2026, 10:57 AM UTC · 1d 21h
- Online Booking outage ResolvedStarted Mar 31, 2026, 10:27 PM UTC · Resolved Mar 31, 2026, 11:47 PM UTC · 1h 19m