Software of Excellence EXACT incident

Online Booking outage

Critical Resolved View vendor source →

Software of Excellence EXACT experienced a critical incident on March 31, 2026 affecting Online Booking, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 10:27 PM UTC
Resolved
Mar 31, 2026, 11:47 PM UTC
Duration
1h 19m
Detected by Pingoru
Mar 31, 2026, 10:27 PM UTC

Affected components

Online Booking

Update timeline

  1. investigating Mar 31, 2026, 10:27 PM UTC

    We identified and resolved an issue impacting Exact Online Booking and the Patient Portal. All services are operational once again.

  2. investigating Mar 31, 2026, 11:46 PM UTC

    We identified and resolved an issue impacting Exact Online Booking and the Patient Portal. All services are operational once again.

  3. resolved Mar 31, 2026, 11:47 PM UTC

    This incident has been resolved.