Software of Excellence EXACT incident

Live Chat and EXACT Assist down

Software of Excellence EXACT experienced a notice incident on April 14, 2026, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started: Apr 14, 2026, 12:07 PM UTC
Resolved: Apr 14, 2026, 01:25 PM UTC
Duration: 1h 17m
Detected by Pingoru: Apr 14, 2026, 12:07 PM UTC

Update timeline

investigating Apr 14, 2026, 12:07 PM UTC

We are currently aware of an issue causing our Live Chat and EXACT Assist system to be unresponsive. Our team is working closely with third-party providers to resolve this as quickly as possible. We apologise for any inconvenience and will provide updates as soon as more information becomes available.
resolved Apr 14, 2026, 01:25 PM UTC

The issue affecting our Live Chat and EXACT Assist systems has now been resolved. All services are operating as normal. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.