Resolved after 1 hour 17 minutes, on April 14, 2026.
The issue affecting our Live Chat and EXACT Assist systems has now been resolved. All services are operating as normal. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.
Update timeline
- investigating Apr 14, 2026, 12:07 PM UTC
We are currently aware of an issue causing our Live Chat and EXACT Assist system to be unresponsive. Our team is working closely with third-party providers to resolve this as quickly as possible. We apologise for any inconvenience and will provide updates as soon as more information becomes available.
- resolved Apr 14, 2026, 01:25 PM UTC
The issue affecting our Live Chat and EXACT Assist systems has now been resolved. All services are operating as normal. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.
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