SMS-Magic Outage History

Started May 07, 2026, 05:01 PM UTC· resolved May 08, 2026, 01:02 PM UTC

1. investigating May 07, 2026, 05:01 PM UTC

   Start Time : 2026-05-06 14:00 UTC We have received a notification from our Provider regarding delivery issues towards United States - AT&T Impact: Delayed delivery for concatenated 10DLC messages submitted towards AT&T US. We will update as soon as we have more information.

2. resolved May 08, 2026, 01:02 PM UTC

   This incident has been resolved. Estimated Incident Start Time: 2026-05-06 14:00 UTC Incident End Time: 2026-05-07 21:50 UTC

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Started May 05, 2026, 08:19 PM UTC· resolved May 05, 2026, 08:30 PM UTC

1. investigating May 05, 2026, 08:19 PM UTC

   We are currently investigating reports of delivery delays affecting inbound (MO) SMS messages via Short Code (Route 1). The issue has been traced to a technical problem with one of our upstream carrier partners. Please note: Outbound messaging services remain fully operational and unaffected. Our team is actively working with the carrier partner to resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.

2. resolved May 05, 2026, 08:30 PM UTC

   Monitoring for the issue impacting Inbound (MO) SMS services via Short Code (Route 1) has concluded. We have confirmed that all services have been restored to full health. Final Status: Resolved Impact: Inbound SMS delays have been cleared. Current State: All systems are operating normally. We appreciate your patience while we worked with our carrier partner to resolve this.

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Started May 04, 2026, 05:05 PM UTC· resolved May 04, 2026, 06:18 PM UTC

1. investigating May 04, 2026, 05:05 PM UTC

   Start Time : May 04, 2026 - 10:02 PDT We have received a notification regarding a carrier-side incident currently impacting all sender types (route 1) SMS services. Customers may experience minor latency impacting outbound (MT) SMS via all sender types (route 1) with AT&T. The cause of this issue is under investigation at this time.

2. resolved May 04, 2026, 06:18 PM UTC

   Monitoring for the issue impacting all sender types (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 4, 11:05 PDT

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Started Apr 30, 2026, 05:31 PM UTC· resolved May 01, 2026, 01:26 PM UTC

1. investigating Apr 30, 2026, 05:31 PM UTC

   Start Time :2026-04-29 19:35 UTC We are currently observing delivery issues in US - AT&T Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

2. resolved May 01, 2026, 01:26 PM UTC

   This incident has been resolved. Incident Start Time: 2026-04-29 19:35 UTC Incident End Time: 2026-05-01 01:30 UTC

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Started Apr 30, 2026, 04:13 PM UTC· resolved May 14, 2026, 06:44 AM UTC

1. investigating Apr 30, 2026, 04:13 PM UTC

   We have received a notification regarding an issue which is causing a delay in Incoming messages on O2 network Clients may experience delay in Incoming messages send from the end users on O2 network. The cause of this issue is under investigation at this time. We will provide an update as soon as more information becomes available.

2. resolved May 14, 2026, 06:44 AM UTC

   This incident has been resolved.

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Started Apr 28, 2026, 09:28 PM UTC· resolved Apr 29, 2026, 12:36 PM UTC

1. investigating Apr 28, 2026, 09:28 PM UTC

   Start Time : Apr 28, 2026 - 14:13 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1). The cause of this issue is under investigation at this time.

2. resolved Apr 29, 2026, 12:36 PM UTC

   Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 28, 19:58 PDT

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Started Apr 28, 2026, 06:04 PM UTC· resolved Apr 29, 2026, 12:37 PM UTC

1. investigating Apr 28, 2026, 06:04 PM UTC

   Start Time : Apr 28, 17:48 UTC We are currently investigating an issue affecting inbound messages from AT&T, where some messages may not be received. Our team is actively looking into this, and we will provide an update as soon as more information becomes available.

2. resolved Apr 29, 2026, 12:37 PM UTC

   This issue has been resolved. The messages are getting delivered as usual. End Time : Apr 28, 22:17 UTC

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Started Apr 28, 2026, 10:17 AM UTC· resolved Apr 29, 2026, 01:24 PM UTC

1. investigating Apr 28, 2026, 10:17 AM UTC

   We are currently observing a partial disruption impacting incoming message delivery for a subset of UK virtual numbers. Our team has identified delays in receiving inbound messages on a few numbers. This issue is not affecting all traffic and is limited to specific routes. Impact: Delayed or intermittent receipt of incoming messages Limited to a subset of UK numbers Action Taken: Our engineering and carrier teams are actively investigating the issue and working towards a resolution on priority. Next Update: We will share the next update within the next few hours or as soon as we have further clarity. We sincerely apologize for the inconvenience and appreciate your patience.

2. resolved Apr 29, 2026, 01:24 PM UTC

   This incident is now resolved.

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Started Apr 20, 2026, 01:35 PM UTC· resolved Apr 20, 2026, 02:20 PM UTC

1. investigating Apr 20, 2026, 01:35 PM UTC

   Start Time : Apr 20, 2026 - 04:54 PDT There is a carrier-partner incident currently impacting all sender types MMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) MMS via all sender types . The cause of this issue is under investigation at this time.

2. resolved Apr 20, 2026, 02:20 PM UTC

   Monitoring for the issue impacting all sender types MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 20, 06:52 PDT

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Started Apr 17, 2026, 07:26 PM UTC· resolved Apr 18, 2026, 08:36 AM UTC

1. investigating Apr 17, 2026, 07:26 PM UTC

   Start Time : Apr 17, 2026 - 12:16 PDT There is a carrier-partner incident currently impacting 10DLC SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.

2. resolved Apr 18, 2026, 08:36 AM UTC

   Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 17, 15:54 PDT

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Started Apr 16, 2026, 05:47 PM UTC· resolved Apr 16, 2026, 07:01 PM UTC

1. investigating Apr 16, 2026, 05:47 PM UTC

   Issue: We are observing slowness in message processing within the Converse Desk, which may lead to delays in sync of delivery and incoming messages. Impact: During this period, customers may experience delays in receiving messages via Converse Desk. Real-time interactions and message updates may be slower than usual. Current Status: Our engineering team is actively investigating the issue and working to restore normal performance. Duration of Degradation: Started At: 14:00 UTC 16th April 2026 Affected Data Center: US

2. resolved Apr 16, 2026, 07:01 PM UTC

   The previously observed slowness in message processing on Converse Desk has been resolved, and the platform is now functioning normally. If you continue to notice any discrepancies, please reach out to [email protected]

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Started Apr 15, 2026, 07:09 PM UTC· resolved Apr 16, 2026, 12:45 PM UTC

1. investigating Apr 15, 2026, 07:09 PM UTC

   Start Time : Apr 15, 2026 - 11:42 PDT There is a carrier-partner incident currently impacting all sender types SMS and MMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types (Route 2). The cause of this issue is under investigation at this time.

2. monitoring Apr 15, 2026, 08:26 PM UTC

   A fix has been implemented by carrier partner teams for the issue impacting all sender types SMS and MMS services. At this time our carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.

3. resolved Apr 16, 2026, 12:45 PM UTC

   Incident resolved Monitoring for the issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 15, 15:22 PDT

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Started Apr 13, 2026, 08:32 PM UTC· resolved Apr 14, 2026, 12:50 PM UTC

1. investigating Apr 13, 2026, 08:32 PM UTC

   Start Time : Apr 13, 2026 - 13:29 PDT Customers may experience minor latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.

2. resolved Apr 14, 2026, 12:50 PM UTC

   Resolved - Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 13, 14:50 PDT

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Started Apr 08, 2026, 12:18 PM UTC· resolved Apr 08, 2026, 07:29 PM UTC

1. investigating Apr 08, 2026, 12:18 PM UTC

   Start Time : 8 April, 2026 10:17 AM IST We have received a notification regarding message delivery failure for few customers in India. The issue has been identified and the engineering team at the Provider end is working to implement a fix.

2. resolved Apr 08, 2026, 07:29 PM UTC

   The required fix has been implemented and the issue is now resolved. The messaging functionality is now restored to pre-incident health. Message delivery is now operating normally. End Time : 8 April, 2026 21:00 IST

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Started Apr 07, 2026, 03:00 PM UTC· resolved Apr 07, 2026, 03:00 PM UTC

1. resolved Apr 07, 2026, 05:07 PM UTC

   An issue was identified affecting multiple customers in Europe. Customers were experiencing delay impacting both - inbound (MO) and outbound (MT) messaging traffic. Traffic was accepted but routed with delay. The issue was duly identified and resolved. Start (UTC): 07 April 15:00 End (UTC): 07 April 16:20

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Started Mar 31, 2026, 04:14 PM UTC· resolved Mar 31, 2026, 04:51 PM UTC

1. investigating Mar 31, 2026, 04:14 PM UTC

   Start Time : 08:33 PDT There is a SMS Gateway provider incident currently impacting SMS services. Customers may experience latency impacting SMS outgoing(MT) ,incoming(MO) & Delivery Receipts. The cause of this issue is under investigation at this time. We are working with our gateway provider to restore the services and will keep you posted on the progress.

2. resolved Mar 31, 2026, 04:51 PM UTC

   The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : 09:29 PDT

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Started Mar 25, 2026, 04:52 PM UTC· resolved Mar 25, 2026, 07:56 PM UTC

1. investigating Mar 25, 2026, 04:52 PM UTC

   Start Time : Mar 25, 2026 - 09:39 PDT There is a carrier-partner incident currently impacting toll-free MMS services. Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) MMS via toll-free with T-Mobile. The cause of this issue is under investigation at this time.

2. resolved Mar 25, 2026, 07:56 PM UTC

   Monitoring for the issue impacting Aerialink toll-free MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Mar 25, 12:52 PDT

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Started Mar 24, 2026, 05:24 AM UTC· resolved Mar 24, 2026, 09:20 AM UTC

1. identified Mar 24, 2026, 05:24 AM UTC

   SUMMARY We identified an issue where incorrect monthly usage emails were sent to a majority of payee customers in the USA environment. The February usage report sent on March 7 contained incorrect credit counts due to a system glitch in the report generation process. IMPACT Customers who received the February usage email may have seen incorrect credit usage totals in their report. This issue affected email reports only and did not impact actual billing, account balances, or platform usage data. CURRENT STATUS We are currently regenerating the February usage reports with corrected data. Customers are advised to disregard the previous February usage email received earlier and refer to the corrected report once received.

2. resolved Mar 24, 2026, 09:20 AM UTC

   All reports have been regenerated and sent.

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Started Mar 23, 2026, 01:25 PM UTC· resolved Mar 23, 2026, 03:08 PM UTC

1. investigating Mar 23, 2026, 01:25 PM UTC

   Start Time : Mar 23, 2026 - 00:35 PDT There is a carrier-partner incident currently impacting 10DLC SMS and MMS services for international numbers. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC . The cause of this issue is under investigation at this time.

2. investigating Mar 23, 2026, 02:34 PM UTC

   The issue continues to be under investigation. We will continue to keep you posted regarding further update on the same.

3. resolved Mar 23, 2026, 03:08 PM UTC

   The issue impacting 10DLC SMS and MMS services for international numbers has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Mar 23, 08:03 PDT

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Started Mar 16, 2026, 08:00 PM UTC· resolved Mar 16, 2026, 08:00 PM UTC

1. resolved Mar 17, 2026, 01:19 PM UTC

   An issue was reported impacting delivery issues in USA on Minor Networks. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts Incident Start Time: 2026-03-17 08:17 UTC Incident End Time: 2026-03-17 09:06 UTC

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Started Mar 16, 2026, 07:23 PM UTC· resolved Mar 16, 2026, 07:43 PM UTC

1. investigating Mar 16, 2026, 07:23 PM UTC

   An issue is been identified regarding URL Shortening not working for multiple customers due to network issue. The cause of this issue is currently under investigation.

2. resolved Mar 16, 2026, 07:43 PM UTC

   We have received a confirmation that the issue is now resolved. The URL Shortening and Tracking functionality is restored to pre-incident health. The issue is resolved at this time. End Time : 19.40 UTC

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Started Mar 12, 2026, 01:09 PM UTC· resolved Mar 12, 2026, 08:05 PM UTC

1. investigating Mar 12, 2026, 01:09 PM UTC

   Start Time : Mar 12, 2026 - 05:50 PDT There is a vendor incident currently impacting SMS services for Isle of Man - Manx Telecom. Customers may experience an intermittent delivery delay at this time. The cause of this issue is currently under investigation.

2. investigating Mar 12, 2026, 08:05 PM UTC

   Monitoring for the issue impacting SMS intermittent delivery delay has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Mar 12, 13:01 PDT

3. resolved Mar 12, 2026, 08:05 PM UTC

   This incident has been resolved.

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Started Mar 11, 2026, 03:34 PM UTC· resolved Mar 12, 2026, 07:53 AM UTC

1. identified Mar 11, 2026, 03:34 PM UTC

   We are currently investigating a widespread service disruption impacting all operations across platform. Our engineering teams have identified that the issue is related to instability within the underlying infrastructure layer, which is causing intermittent failures across services. As a result, some customers may experience delayed responses, failed actions, or intermittent availability when interacting with the platform. IMPACT - Intermittent service errors across multiple features - Increased response times for some requests - Certain actions may fail or not reflect immediately CURRENT STATUS Our infrastructure and platform teams are actively working to stabilize the Redis layer and mitigate the impact. We are also implementing safeguards to restore normal service behavior as quickly as possible. We will provide the next update within 30 minutes or sooner if significant progress is made. DURATION Start Time: 2PM UTC

2. monitoring Mar 11, 2026, 05:03 PM UTC

   The underlying infrastructure is now running stable and all services have been recovered. Customers should experience stable operations. Support team is closely monitoring the infrastructure and system performance.

3. resolved Mar 12, 2026, 07:53 AM UTC

   The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.

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Started Mar 11, 2026, 03:23 PM UTC· resolved Mar 11, 2026, 07:33 PM UTC

1. investigating Mar 11, 2026, 03:23 PM UTC

   We are currently experiencing a global issue impacting multiple customers. The delivery status is not getting updated and the messages continue to reflect in the submitted state. The issue is identified and the Engineering team is actively working to resolve it as soon as possible.

2. investigating Mar 11, 2026, 03:25 PM UTC

   We are continuing to investigate this issue.

3. resolved Mar 11, 2026, 07:33 PM UTC

   A fix has been implemented and we are monitoring the traffic. The issue is now resolved.

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Started Mar 06, 2026, 02:20 PM UTC· resolved Mar 06, 2026, 04:23 PM UTC

1. investigating Mar 06, 2026, 02:20 PM UTC

   Start Time : Mar 06, 2026 - 02:00 PST There is a carrier-partner incident currently impacting short code and 10 DLC SMS services. Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS via short code / 10 DLC with Verizon Wireless. The cause of this issue is under investigation at this time.

2. monitoring Mar 06, 2026, 03:42 PM UTC

   We can observe that performance is restored and will continue to monitor for any further disturbances. Mar 06, 2026 - 07:00 PST

3. resolved Mar 06, 2026, 04:23 PM UTC

   Monitoring for the issue impacting short code and 10 DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Mar 6, 07:59 PST

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