Carrier Partner Incident - SMS & MMS Latency - Route 2

Update timeline

1. investigating Apr 15, 2026, 07:09 PM UTC

   Start Time : Apr 15, 2026 - 11:42 PDT There is a carrier-partner incident currently impacting all sender types SMS and MMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types (Route 2). The cause of this issue is under investigation at this time.

2. monitoring Apr 15, 2026, 08:26 PM UTC

   A fix has been implemented by carrier partner teams for the issue impacting all sender types SMS and MMS services. At this time our carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.

3. resolved Apr 16, 2026, 12:45 PM UTC

   Incident resolved Monitoring for the issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 15, 15:22 PDT