SMS-Magic incident
Carrier Partner Incident - SMS & MMS Latency - Route 2
SMS-Magic experienced a minor incident on April 15, 2026 affecting Message Delivery Service, lasting 17h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2026, 07:09 PM UTC
Start Time : Apr 15, 2026 - 11:42 PDT There is a carrier-partner incident currently impacting all sender types SMS and MMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types (Route 2). The cause of this issue is under investigation at this time.
- monitoring Apr 15, 2026, 08:26 PM UTC
A fix has been implemented by carrier partner teams for the issue impacting all sender types SMS and MMS services. At this time our carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
- resolved Apr 16, 2026, 12:45 PM UTC
Incident resolved Monitoring for the issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 15, 15:22 PDT