SMS-Magic incident

Service Disruption impacting all Operations (US DataCenter Only)

Major Resolved View vendor source →

SMS-Magic experienced a major incident on March 11, 2026 affecting SMS Magic REST API and Salesforce API and 1 more component, lasting 16h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 03:34 PM UTC
Resolved
Mar 12, 2026, 07:53 AM UTC
Duration
16h 19m
Detected by Pingoru
Mar 11, 2026, 03:34 PM UTC

Affected components

SMS Magic REST APISalesforce APIZoho APIMessage Delivery ServiceDLR Sync with SalesforceIncoming Message Sync with SalesforceDLR sync with ZohoDLR sync with Open APIIncoming sync with ZohoIncoming sync with Open API

Update timeline

  1. identified Mar 11, 2026, 03:34 PM UTC

    We are currently investigating a widespread service disruption impacting all operations across platform. Our engineering teams have identified that the issue is related to instability within the underlying infrastructure layer, which is causing intermittent failures across services. As a result, some customers may experience delayed responses, failed actions, or intermittent availability when interacting with the platform. IMPACT - Intermittent service errors across multiple features - Increased response times for some requests - Certain actions may fail or not reflect immediately CURRENT STATUS Our infrastructure and platform teams are actively working to stabilize the Redis layer and mitigate the impact. We are also implementing safeguards to restore normal service behavior as quickly as possible. We will provide the next update within 30 minutes or sooner if significant progress is made. DURATION Start Time: 2PM UTC

  2. monitoring Mar 11, 2026, 05:03 PM UTC

    The underlying infrastructure is now running stable and all services have been recovered. Customers should experience stable operations. Support team is closely monitoring the infrastructure and system performance.

  3. resolved Mar 12, 2026, 07:53 AM UTC

    The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.