Service Disruption impacting all Operations (US DataCenter Only)

Update timeline

1. identified Mar 11, 2026, 03:34 PM UTC

   We are currently investigating a widespread service disruption impacting all operations across platform. Our engineering teams have identified that the issue is related to instability within the underlying infrastructure layer, which is causing intermittent failures across services. As a result, some customers may experience delayed responses, failed actions, or intermittent availability when interacting with the platform. IMPACT - Intermittent service errors across multiple features - Increased response times for some requests - Certain actions may fail or not reflect immediately CURRENT STATUS Our infrastructure and platform teams are actively working to stabilize the Redis layer and mitigate the impact. We are also implementing safeguards to restore normal service behavior as quickly as possible. We will provide the next update within 30 minutes or sooner if significant progress is made. DURATION Start Time: 2PM UTC

2. monitoring Mar 11, 2026, 05:03 PM UTC

   The underlying infrastructure is now running stable and all services have been recovered. Customers should experience stable operations. Support team is closely monitoring the infrastructure and system performance.

3. resolved Mar 12, 2026, 07:53 AM UTC

   The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.