SMS-Magic Outage History

Started Mar 05, 2026, 12:47 PM UTC· resolved Mar 06, 2026, 03:45 PM UTC

1. investigating Mar 05, 2026, 12:47 PM UTC

   Issue Summary We are currently investigating an issue affecting message visibility and synchronisation within Converse Desk. For some customers, messages may not appear delayed in conversation threads and may not reflect the latest activity. Our initial investigation indicates there s no issue in sending or receiving messages and it is only an inconsistency between backend message records and the Converse Desk. Impact Customers may experience one or more of the following - Outbound messages appearing as queued on the desk although they have been delivered to the end-users - Delayed inbound messages or inbound messages not appearing in Converse Desk. - Conversation threads not updating in Converse Desk even after messages are successfully processed. Duration Start - 3 Mar, 10PM UTC Current Status Our engineering team is actively working to further investigate and resolve the issue as a priority. Further updates will be share once more information is available

2. monitoring Mar 05, 2026, 06:11 PM UTC

   A fix has been implemented and messages are updating as expected in Converse Desk. Our Support team is continuing to monitor.

3. resolved Mar 06, 2026, 03:45 PM UTC

   The issue affecting message synchronization in Converse Desk has been resolved.

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Started Mar 02, 2026, 07:00 AM UTC· resolved Mar 02, 2026, 07:00 AM UTC

1. resolved Mar 02, 2026, 01:07 PM UTC

   Our Carrier partner performed an emergency maintenance impacting SMS services. The maintenance started on March 1, 2026 at 11:00 PM PT and finished on March 2, 2026 by 3:00 AM PT. During the maintenance window, customers experienced intermittent latency impacting outbound (MT) SMS.

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Started Mar 01, 2026, 08:59 AM UTC· resolved Mar 01, 2026, 01:24 PM UTC

1. identified Mar 01, 2026, 08:59 AM UTC

   Issue: The Integration and Use Case pages on the SMS-Magic and BeConversive portals are intermittently redirecting users to the Home page instead of loading the selected page. Impact: During this period customers may experience intermittent issues while accessing the Integration and Use Case pages and may be unable to add or modify existing integrations. Current Status: Our engineering team is actively investigating the issue. Duration of Degradation: Started At: 7:30 AM UTC

2. resolved Mar 01, 2026, 01:24 PM UTC

   The intermittent redirection issue has been resolved, and all affected pages are now functioning normally. If you continue to notice any discrepancies, please reach out to [email protected]

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Started Feb 25, 2026, 08:33 PM UTC· resolved Feb 26, 2026, 01:15 PM UTC

1. investigating Feb 25, 2026, 08:33 PM UTC

   Start Time : Feb 25, 2026 - 12:23 PST We have received a notification regarding a carrier-partner incident currently impacting 10DLC SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.

2. resolved Feb 26, 2026, 01:15 PM UTC

   Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Feb 25, 16:47 PST

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Started Feb 24, 2026, 07:11 PM UTC· resolved Feb 24, 2026, 08:20 PM UTC

1. investigating Feb 24, 2026, 07:11 PM UTC

   Start Time : Feb 24, 2026 - 18:58 UTC We have received a notification from our Provider regarding an issue related to elected rate of API rejections (40011) when sending outbound 10DLC messages. Clients may experience delay in message delivery.

2. monitoring Feb 24, 2026, 07:35 PM UTC

   A fix has been implemented and we are monitoring the results. Feb 24, 2026 - 19:33 UTC

3. resolved Feb 24, 2026, 08:20 PM UTC

   This incident has been resolved. End Time : Feb 24, 20:06 UTC

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Started Feb 23, 2026, 07:23 PM UTC· resolved Feb 23, 2026, 07:39 PM UTC

1. investigating Feb 23, 2026, 07:24 PM UTC

   Start Time : Feb 23, 2026 - 11:20 PST We have received a notification regarding a carrier-partner incident currently impacting SMS services for US region Customers may experience intermittent latency impacting outbound (MT) SMS via Small U.S. carriers. The cause of this issue is under investigation at this time.

2. resolved Feb 23, 2026, 07:39 PM UTC

   Please be advised that the issue impacting outbound messages Small US Carriers has now been resolved. End Time : Feb 23, 11:33 PST

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Started Feb 23, 2026, 04:10 PM UTC· resolved Feb 23, 2026, 04:56 PM UTC

1. investigating Feb 23, 2026, 04:10 PM UTC

   Start Time : Feb 23, 2026 - 15:38 UTC We have received a notification from one of our Provider regarding latency in Outbound Messages involving both SMS and MMS The root cause has been identified, and a fix is currently being implemented.

2. resolved Feb 23, 2026, 04:56 PM UTC

   A fix has been implemented and the issue is now resolved. We will continue to monitor the results. End Time : Feb 23, 2026 - 16:10 UTC

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Started Feb 20, 2026, 06:00 PM UTC· resolved Feb 20, 2026, 06:00 PM UTC

1. resolved Feb 20, 2026, 09:02 PM UTC

   An incident was provided by one of our Provider regarding service degradation across multiple regions due to due to a Cloudflare connectivity issue. A fix has been deployed and we are actively monitoring the results. Start Time: 18:12 UTC End Time: 18:52 UTC

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Started Feb 20, 2026, 03:30 AM UTC· resolved Feb 20, 2026, 03:30 AM UTC

1. resolved Feb 20, 2026, 01:14 PM UTC

   Start Time :Feb 19, 17:39 PST End Time : Feb 19, 22:01 PST There was a carrier-partner incident impacting SMS services for US. Customers were experiencing intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T/ T- Mobile/ Verizon. The issue impacting SMS services for US has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time

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Started Feb 17, 2026, 07:51 PM UTC· resolved Feb 18, 2026, 02:29 PM UTC

1. investigating Feb 17, 2026, 07:51 PM UTC

   Start Time : Feb 17, 2026 - 11:40 PST There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb Cellular. The cause of this issue is under investigation at this time.

2. investigating Feb 18, 2026, 01:08 PM UTC

   The issue is still under investigation by the carrier partner teams.. Customers may continue to experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb cellular.

3. resolved Feb 18, 2026, 02:29 PM UTC

   Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time End Time : Feb 18, 05:51 PST

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Started Feb 13, 2026, 03:16 PM UTC· resolved Feb 14, 2026, 08:49 AM UTC

1. investigating Feb 13, 2026, 03:16 PM UTC

   Start Time : Feb 13, 2026 - 07:05 PST There is an incident currently impacting SMS and MMS services. Customers may experience intermittent traffic impacting inbound (MO) SMS and MMS. The cause of this issue is under investigation at this time.

2. resolved Feb 14, 2026, 08:49 AM UTC

   Monitoring for the issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Feb 13, 15:20 PST

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Started Feb 12, 2026, 06:30 PM UTC· resolved Feb 13, 2026, 01:01 PM UTC

1. investigating Feb 12, 2026, 06:30 PM UTC

   Start Time : Feb 12, 2026 - 10:26 PST There is a carrier-side incident currently impacting Aerialink SMS services - US region Customers may experience intermittent delay impacting outbound (MT) SMS via with Verizon. The cause of this issue is under investigation at this time.

2. resolved Feb 13, 2026, 01:01 PM UTC

   Monitoring for the issue impacting Aerialink SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Feb 12, 14:02 PST

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Started Feb 11, 2026, 06:44 PM UTC· resolved Feb 11, 2026, 07:57 PM UTC

1. investigating Feb 11, 2026, 06:44 PM UTC

   Start Time : Feb 11, 2026 - 10:34 PST We have received a notification regarding a carrier-partner incident currently impacting SMS services for Mexico. Customers may experience intermittent delivery receipt delays impacting inbound (MO) and outbound (MT) SMS via with AT&T. The cause of this issue is under investigation at this time.

2. resolved Feb 11, 2026, 07:57 PM UTC

   Monitoring for the issue impacting SMS services for Mexico has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Feb 11, 11:37 PST

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Started Feb 09, 2026, 04:05 AM UTC· resolved Feb 09, 2026, 04:51 AM UTC

1. investigating Feb 09, 2026, 04:05 AM UTC

   Start Time : Monday 9th February 2026. 12:20pm AEDT. We have received a notification regarding SMS messages to Telstra mobile numbers are currently not being delivered due to an issue affecting the vendor. The root cause has not yet been identified. The vendor is actively investigating the issue and working to determine the cause and resolution. Impact : SMS and SMPP traffic to Telstra Mobiles. PLEASE NOTE, IMPACTS MAY BE WIDER THAN THE ABOVE CLIENTS.

2. resolved Feb 09, 2026, 04:51 AM UTC

   The Telstra has confirmed as of 02:39 pm AEDT that the issue has now been resolved. Incident Period - Start Time : 9 February 2026 11:20 AM AEDT End Time : 9 February 2026 01:45 PM AEDT

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Started Feb 06, 2026, 07:13 PM UTC· resolved Feb 09, 2026, 03:58 AM UTC

1. investigating Feb 06, 2026, 07:13 PM UTC

   Start Time : Feb 06, 2026 - 11:08 PST We have received a notification regarding a a carrier-partner incident currently impacting toll-free SMS services for US region. Customers may experience intermittent delivery delays impacting outbound (MT) SMS via toll-free for US region. The cause of this issue is under investigation at this time.

2. resolved Feb 09, 2026, 03:58 AM UTC

   Monitoring for the issue impacting Aerialink toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Feb 06, 2026 - 17:48 PST

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Started Feb 04, 2026, 03:25 PM UTC· resolved Feb 04, 2026, 09:39 PM UTC

1. investigating Feb 04, 2026, 03:25 PM UTC

   Start Time : Feb 04, 2026 - 07:12 PST We have received a notification from our Provider regarding a carrier-partner incident currently impacting SMS delivery receipts services. Customers may experience latency impacting inbound (MO) and outbound (MT) SMS delivery receipts. The cause of this issue is under investigation at this time.

2. resolved Feb 04, 2026, 09:39 PM UTC

   Monitoring for the issue impacting SMS delivery receipt services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Feb 4, 13:35 PST

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Started Feb 04, 2026, 10:00 AM UTC· resolved Feb 04, 2026, 10:00 AM UTC

1. resolved Feb 04, 2026, 01:21 PM UTC

   Incident Start Time: 2026-02-04 09:48 UTC Incident End Time: 2026-02-04 11:21 UTC Delivery issue was observed on in USA - Minor Networks.. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

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Started Feb 02, 2026, 06:51 PM UTC· resolved Feb 02, 2026, 07:31 PM UTC

1. investigating Feb 02, 2026, 06:51 PM UTC

   Start Time : Feb 02, 2026 - 10:36 PST We have received a notification from our Provider regarding a carrier-partner incident currently impacting SMS services for US region. Customers may experience intermittent delay impacting outbound (MT) SMS via Small U.S. carriers. The cause of this issue is under investigation at this time.

2. resolved Feb 02, 2026, 07:31 PM UTC

   The issue impacting SMS via Small US Carriers has now been RESOLVED End Time : Feb 2, 10:50 PST

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Started Feb 02, 2026, 04:30 PM UTC· resolved Feb 02, 2026, 04:30 PM UTC

1. resolved Feb 02, 2026, 10:14 PM UTC

   Due to a temporary connectivity issue with telecom provider, outgoing messages were failing for a limited number of customer accounts across EU, US, and AUS Data Center. The issue has now been resolved. Customers are requested to resend any messages that are failed during this period. If you continue to notice any further issues, please reach out to [email protected] Duration: Start Time: 2nd Feb 4:30 PM UTC End Time: 2nd Feb 10:00 PM UTC

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Started Feb 02, 2026, 02:28 PM UTC· resolved Feb 02, 2026, 10:05 PM UTC

1. investigating Feb 02, 2026, 02:28 PM UTC

   Small U.S. carriers are performing an unplanned maintenance activity which is impacting (route 2) SMS services. The maintenance has started on Monday, February 2, 2026 at 6:01 AM PT. During the maintenance window, customers may experience intermittent latency impacting outbound (MT) SMS via (route 2) with these small U.S. carriers' subscribers. Start Time : Feb 2, 06:13 PST

2. resolved Feb 02, 2026, 10:05 PM UTC

   This incident has been resolved. End Time : Feb 2, 13:53 PST

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Started Jan 29, 2026, 09:18 PM UTC· resolved Jan 30, 2026, 01:01 PM UTC

1. investigating Jan 29, 2026, 09:18 PM UTC

   Start Time : Jan 29, 2026 - 13:16 PST We have received a notification regarding a carrier-side incident currently impacting 10DLC SMS services. Customers may experience latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.

2. resolved Jan 30, 2026, 01:01 PM UTC

   This incident has been resolved. End Time : Jan 29, 15:02 PST

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Started Jan 29, 2026, 01:23 PM UTC· resolved Jan 29, 2026, 03:11 PM UTC

1. investigating Jan 29, 2026, 01:23 PM UTC

   Start Time : Jan 29, 2026 - 03:28 PST We have received a notification regarding a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code with T-Mobile. The cause of this issue is under investigation at this time.

2. resolved Jan 29, 2026, 03:11 PM UTC

   This incident has been resolved. End Time : Jan 29, 07:09 PST

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Started Jan 28, 2026, 06:45 PM UTC· resolved Jan 28, 2026, 09:31 PM UTC

1. investigating Jan 28, 2026, 06:45 PM UTC

   Start Time : Jan 28, 2026 - 10:08 PST We have received a notification from our Provider regarding a carrier-side incident currently impacting 10DLC services. Customers may experience latency via 10DLC impacting Outbound messages to end users on AT&T network. The cause of this issue is under investigation at this time.

2. investigating Jan 28, 2026, 09:30 PM UTC

   This incident has been resolved. End Time : Jan 28, 13:28 PST

3. resolved Jan 28, 2026, 09:31 PM UTC

   This incident has been resolved. End Time : Jan 28, 13:28 PST

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Started Jan 23, 2026, 05:04 PM UTC· resolved Jan 23, 2026, 05:39 PM UTC

1. investigating Jan 23, 2026, 05:04 PM UTC

   Start Time : Jan 23, 2026 - 08:48 PST We have received a notification from our Provider regarding a carrier-side incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers. The cause of this issue is under investigation at this time.

2. resolved Jan 23, 2026, 05:39 PM UTC

   This incident has been resolved. End Time : Jan 23, 09:25 PST

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Started Jan 22, 2026, 09:29 PM UTC· resolved Jan 23, 2026, 12:56 PM UTC

1. investigating Jan 22, 2026, 09:29 PM UTC

   We have received a notification from our Provider regarding an incident currently impacting toll-free SMS services. Customers may experience latency impacting outbound (MT) SMS via toll-free numbers. The cause of this issue is under investigation at this time. Start Time : Jan 22, 2026 - 13:22 PST

2. resolved Jan 23, 2026, 12:56 PM UTC

   This incident has been resolved End Time : Jan 22, 19:09 PST

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