SMS-Magic Outage History

Started Jun 04, 2026, 03:45 PM UTC· resolved Jun 04, 2026, 05:29 PM UTC

1. investigating Jun 04, 2026, 03:45 PM UTC

   We have received a notification from our Provider regarding delivery issues in United States - Verizon Incident Start Time: 2026-06-04 14:53 UTC Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information.

2. resolved Jun 04, 2026, 05:29 PM UTC

   This incident has been resolved. Incident End Time: 2026-06-04 16:12 UTC

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Started Jun 03, 2026, 05:18 PM UTC· resolved Jun 04, 2026, 12:34 PM UTC

1. investigating Jun 03, 2026, 05:18 PM UTC

   Start Time: Jun 03, 2026 - 10:14 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.

2. resolved Jun 04, 2026, 12:34 PM UTC

   The issue impacting intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1) has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 3, 15:55 PDT

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Started Jun 02, 2026, 08:51 PM UTC· resolved Jun 03, 2026, 12:35 PM UTC

1. investigating Jun 02, 2026, 08:51 PM UTC

   Start Time : Jun 02, 2026 - 12:54 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

2. identified Jun 02, 2026, 09:01 PM UTC

   Customers may experience widespread degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1). Our Provider team is currently working with the upstream carrier to restore the services.

3. monitoring Jun 02, 2026, 09:10 PM UTC

   A fix has been implemented by upstream carrier partner teams for the issue impacting short code (route 1) SMS services.

4. resolved Jun 03, 2026, 12:35 PM UTC

   Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 2, 17:32 PDT

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Started Jun 01, 2026, 08:33 PM UTC· resolved Jun 01, 2026, 08:53 PM UTC

1. investigating Jun 01, 2026, 08:33 PM UTC

   Start Time : Jun 01, 2026 - 13:29 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1). The cause of this issue is under investigation at this time.

2. resolved Jun 01, 2026, 08:53 PM UTC

   Incident resolved Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 1, 13:51 PDT

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Started May 29, 2026, 06:23 PM UTC· resolved Jun 01, 2026, 12:55 PM UTC

1. investigating May 29, 2026, 06:23 PM UTC

   Start Time : May 29, 2026 - 11:19 PDT There is a carrier-partner incident currently impacting all sender types SMS services for Chicago. Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types . The cause of this issue is under investigation at this time.

2. resolved Jun 01, 2026, 12:55 PM UTC

   Incident resolved Monitoring for the issue impacting all sender types SMS services for Chicago has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 29, 18:31 PDT

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Started May 28, 2026, 06:27 PM UTC· resolved May 28, 2026, 07:29 PM UTC

1. investigating May 28, 2026, 06:27 PM UTC

   Start Time : May 28, 2026 - 10:44 PDT There is a carrier-partner incident currently impacting short code (route 2) SMS services for Canada. Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with Fibernetics. The cause of this issue is under investigation at this time.

2. resolved May 28, 2026, 07:29 PM UTC

   Incident resolved Monitoring for the issue impacting short code (route 2) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 28, 11:43 PDT

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Started May 28, 2026, 01:09 PM UTC· resolved May 29, 2026, 12:40 PM UTC

1. investigating May 28, 2026, 01:09 PM UTC

   Start Time : May 28, 2026 - 05:46 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.

2. resolved May 29, 2026, 12:40 PM UTC

   Incident resolved Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. End Time : May 28, 21:19 PDT

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Started May 28, 2026, 11:20 AM UTC· resolved May 29, 2026, 12:54 PM UTC

1. investigating May 28, 2026, 11:20 AM UTC

   New incident: Investigating We have observed degradation impacting message delivery to Lycamobile in the United Kingdom. The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. investigating May 28, 2026, 11:21 AM UTC

   We are continuing to investigate this issue.

3. resolved May 29, 2026, 12:54 PM UTC

   This incident has been resolved.

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Started May 27, 2026, 05:39 PM UTC· resolved May 27, 2026, 10:14 PM UTC

1. investigating May 27, 2026, 05:39 PM UTC

   We are currently investigating an upstream carrier-partner incident affecting Verizon services. Customers may experience intermittent latency or delivery delays when sending outbound messages to Verizon subscribers. This issue is impacting both Short Code and Long Code routes across both SMS and MMS channels. Our carrier partner is actively working to isolate and resolve the root cause. We are monitoring the situation closely and will provide further updates as new information becomes available.

2. resolved May 27, 2026, 10:14 PM UTC

   The upstream carrier-partner has successfully resolved the issue affecting Verizon services. Our monitoring confirms that SMS and MMS message delivery latency has returned to normal levels. We appreciate your patience

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Started May 22, 2026, 07:25 PM UTC· resolved May 25, 2026, 12:47 PM UTC

1. investigating May 22, 2026, 07:25 PM UTC

   Start Time : May 22, 17:33 UTC We have received a notification from our Provider regarding MMS degradation towards T-Mobile network. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

2. resolved May 25, 2026, 12:47 PM UTC

   This incident has been resolved. End Time : May 22, 22:41 UTC

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Started May 22, 2026, 12:58 PM UTC· resolved May 22, 2026, 03:19 PM UTC

1. investigating May 22, 2026, 12:58 PM UTC

   Start Time : May 21, 2026 - 16:24 PDT There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free .

2. resolved May 22, 2026, 03:19 PM UTC

   The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 22, 07:41 PDT

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Started May 21, 2026, 06:43 PM UTC· resolved May 22, 2026, 12:55 PM UTC

1. investigating May 21, 2026, 06:43 PM UTC

   Start Time : May 21, 2026 - 11:08 PDT There is a carrier-partner incident currently impacting toll-free and Long code SMS services. Customers may experience intermittent delivery delays impacting SMS via toll-free and long code with Viaero. The cause of this issue is under investigation at this time.

2. monitoring May 21, 2026, 08:58 PM UTC

   Incident status: Monitoring A fix has been implemented by our carrier partner teams for the issue impacting the SMS services.

3. resolved May 22, 2026, 12:55 PM UTC

   Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 21, 15:59 PDT

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Started May 20, 2026, 07:39 PM UTC· resolved May 21, 2026, 12:40 PM UTC

1. investigating May 20, 2026, 07:39 PM UTC

   Start Time : May 20, 2026 - 12:25 PDT There is a carrier-partner incident currently impacting 10DLC MMS services. Customers may experience intermittent latency impacting MMS via 10DLC . The cause of this issue is under investigation at this time.

2. resolved May 21, 2026, 12:40 PM UTC

   Monitoring for the issue impacting 10DLC MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 21, 04:57 PDT

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Started May 20, 2026, 04:50 PM UTC· resolved May 20, 2026, 08:39 PM UTC

1. investigating May 20, 2026, 04:50 PM UTC

   Start Time :May 20, 16:31 UTC We have received a notification regarding SMS delivery degradation towards SFR Network. Our Provider Partner is working with the carriers to resolve the issue and will issue an update as soon as more information becomes available

2. monitoring May 20, 2026, 07:41 PM UTC

   A fix has been implemented and we are monitoring the results. May 20, 19:23 UTC

3. resolved May 20, 2026, 08:39 PM UTC

   This incident has been resolved. End Time : May 20, 20:34 UTC

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Started May 18, 2026, 06:15 PM UTC· resolved May 18, 2026, 06:51 PM UTC

1. investigating May 18, 2026, 06:15 PM UTC

   Start Time : May 18, 2026 - 10:53 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.

2. resolved May 18, 2026, 06:51 PM UTC

   Incident resolved Monitoring for the issue impacting short code (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 18, 11:48 PDT

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Started May 14, 2026, 08:37 PM UTC· resolved May 14, 2026, 09:19 PM UTC

1. investigating May 14, 2026, 08:37 PM UTC

   Start Time : May 14, 2026 - 13:24 PDT There is a carrier-partner incident currently impacting short code (route 1) services. Customers may experience intermittent delivery receipt delays impacting inbound (MO) via short code (route 1). The cause of this issue is under investigation at this time.

2. resolved May 14, 2026, 09:19 PM UTC

   Incident resolved Monitoring for the issue impacting short code (route 1) services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 14, 14:12 PDT

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Started May 14, 2026, 05:40 PM UTC· resolved May 14, 2026, 06:39 PM UTC

1. investigating May 14, 2026, 05:40 PM UTC

   Start Time : 2026-05-14 16:47 UTC We have received a notification from our Provider regarding delivery issues in United States - AT&T. Impact : Customers may experience issues such as delayed or failed MMS delivery. We will provide further updates as more information becomes available.

2. resolved May 14, 2026, 06:39 PM UTC

   This incident has been resolved. Incident End Time: 2026-05-14 17:32 UTC

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Started May 14, 2026, 12:50 PM UTC· resolved May 14, 2026, 01:14 PM UTC

1. investigating May 14, 2026, 12:50 PM UTC

   Start Time : May 14, 2026 - 03:55 PDT There is a carrier-partner incident currently impacting SMS services (route 2) in United Kingdom - Lebara. Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and delivery receipts. The cause of this issue is under investigation at this time.

2. resolved May 14, 2026, 01:14 PM UTC

   Monitoring for the issue impacting SMS services for United Kingdom - Lebara has concluded and confirmed that previously impacted services have been restored to pre-incident health. End Time : May 14, 06:10 PDT

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Started May 13, 2026, 06:39 PM UTC· resolved May 14, 2026, 12:41 PM UTC

1. investigating May 13, 2026, 06:39 PM UTC

   Start Time : May 13, 2026 - 11:36 PDT There is a carrier-partner incident currently impacting all sender types (route 1) MMS services. Customers may experience minor impacting inbound (MO) and outbound (MT) MMS via all sender types (route 1). The cause of this issue is under investigation at this time.

2. resolved May 14, 2026, 12:41 PM UTC

   Monitoring for the issue impacting (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 13, 2026 - 17:54 PDT

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Started May 12, 2026, 06:36 PM UTC· resolved May 12, 2026, 08:36 PM UTC

1. investigating May 12, 2026, 06:36 PM UTC

   Start Time : May 12, 2026 - 18:24 UTC We have been notified by our Provider about an issue impacting MMS messages sent from 10DLC numbers to US networks. You might experience missing or delayed MTs, MOs, or delivery receipts. The issue is currently under investigation and we will share an update as soon as more information becomes available.

2. monitoring May 12, 2026, 07:09 PM UTC

   A fix has been implemented and we are monitoring the results. May 12, 2026 - 19:00 UTC

3. resolved May 12, 2026, 08:36 PM UTC

   This incident has been resolved. End Time : May 12, 2026 - 19:54 UTC

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Started May 12, 2026, 06:02 PM UTC· resolved May 12, 2026, 08:30 PM UTC

1. investigating May 12, 2026, 06:02 PM UTC

   Start Time : May 12, 2026 - 17:45 UTC We have received a notification from our Provider regarding a partial service disruption affecting our link shortening capabilities. Some customers may receive "permission denied" or "You don't have the permissions to create this link" responses when creating links via the API, and bulk creation requests may complete with fewer links than requested. The cause of this issue is under investigation at this time.

2. monitoring May 12, 2026, 07:51 PM UTC

   We have received an update that a fix is now implemented and the performance is been monitored. May 12, 2026 - 19:44 UTC

3. resolved May 12, 2026, 08:30 PM UTC

   This incident has been fully resolved. The link creation API is operating normally and the underlying cause has been addressed. End Time : May 12, 20:28 UTC

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Started May 12, 2026, 12:53 PM UTC· resolved May 12, 2026, 05:04 PM UTC

1. investigating May 12, 2026, 12:53 PM UTC

   Start Time : May 12, 2026 - 00:54 PDT We have received a notification regarding a carrier-partner incident currently impacting toll-free SMS services. Customers may experience intermittent delivery failures impacting inbound (MO) and outbound (MT) SMS via toll-free. The cause of this issue is under investigation at this time.

2. resolved May 12, 2026, 05:04 PM UTC

   Incident resolved Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 12, 09:51 PDT

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Started May 11, 2026, 03:12 PM UTC· resolved May 14, 2026, 01:50 PM UTC

1. investigating May 11, 2026, 03:12 PM UTC

   We are currently investigating an issue impacting the delivery of incoming messages in Europe and Asia Pacific. Customers may experience failures or delays in receiving inbound messages during this time. Our technical team is actively working with the relevant providers to identify the root cause and restore normal message flow as quickly as possible.

2. resolved May 14, 2026, 01:50 PM UTC

   Monitoring for the issue impacting SMS services is concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

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Started May 11, 2026, 01:17 PM UTC· resolved May 12, 2026, 12:34 PM UTC

1. investigating May 11, 2026, 01:17 PM UTC

   Start Time : May 11, 06:05 PST We have received a notification from our Provider regarding SMS delivery delays from Long Codes to AT&T network subscribers in the United States We will provide another update as soon as more information becomes available.

2. resolved May 12, 2026, 12:34 PM UTC

   The incident is now resolved and SMS delivery to AT&T network subscribers in the United States is operating normally. End Time : May 11, 2026 - 18:04 PDT

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Started May 08, 2026, 07:08 PM UTC· resolved May 08, 2026, 08:32 PM UTC

1. investigating May 08, 2026, 07:08 PM UTC

   Start Time : May 08, 2026 - 12:05 PDT There is a carrier-partner incident currently impacting all sender types (route 1) SMS services. Customers may experience minor latency impacting outbound (MT) SMS via all sender types (route 1)Small U.S. carriers. The cause of this issue is under investigation at this time.

2. resolved May 08, 2026, 08:32 PM UTC

   Monitoring for the issue impacting all sender types (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 8, 13:30 PDT

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