Incorrect Monthly Usage Reports (US DATA CENTER)

Update timeline

1. identified Mar 24, 2026, 05:24 AM UTC

   SUMMARY We identified an issue where incorrect monthly usage emails were sent to a majority of payee customers in the USA environment. The February usage report sent on March 7 contained incorrect credit counts due to a system glitch in the report generation process. IMPACT Customers who received the February usage email may have seen incorrect credit usage totals in their report. This issue affected email reports only and did not impact actual billing, account balances, or platform usage data. CURRENT STATUS We are currently regenerating the February usage reports with corrected data. Customers are advised to disregard the previous February usage email received earlier and refer to the corrected report once received.

2. resolved Mar 24, 2026, 09:20 AM UTC

   All reports have been regenerated and sent.