Is SMS-Magic down?

Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

We have received an update that Meta is currently experiencing a global service outage, which is impacting WhatsApp messaging services across multiple regions. This is resulting in : Delays in sending or receiving WhatsApp messages Intermittent failures for inbound and outbound messages Delayed delivery status updates and webhook events Please note that this issue originates from Meta's infrastructure and impacts businesses globally. Our team is actively monitoring the situation and remains in close coordination with Meta for updates. We will keep you informed as soon as Meta restores services and normal message processing resumes.

We have received an update that the issue has now been resolved, and WhatsApp services are operating normally.

We have completed our investigation into reports of repeated Salesforce reconnections experienced by a small number of users following our recent Salesforce compatibility update. The issue was isolated to users running older versions of our mobile application. After upgrading to the latest mobile app version, affected users have confirmed that the issue is resolved and connections remain stable. We recommend that all users ensure they are running the latest version of the mobile application to benefit from the latest compatibility and security enhancements. We will continue to monitor the environment closely, but no further impact is currently expected.

Start time : Jun 10, 10:30 UTC We have received a notification regarding SMS delivery degradation towards Italy Vodafone and CoopVoce networks. Clients may experience missing and delayed messages and delivery receipts for outbound messages. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

A fix has been implemented and we are monitoring the results. Jun 10, 2026 - 12:59 UTC

This incident has been resolved. End Time : Jun 10, 2026 - 14:00 UTC

We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom. What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks. Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate. Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue. We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.

A fix has been implemented, and we are monitoring the results.

We have received a notification from our Provider regarding delivery issues in United States - Verizon Incident Start Time: 2026-06-04 14:53 UTC Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information.

This incident has been resolved. Incident End Time: 2026-06-04 16:12 UTC