SMS-Magic incident

Vendor Incident - Message delivery failure - India

Major Resolved View vendor source →

SMS-Magic experienced a major incident on April 8, 2026 affecting Message Delivery Service, lasting 7h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 12:18 PM UTC
Resolved
Apr 08, 2026, 07:29 PM UTC
Duration
7h 10m
Detected by Pingoru
Apr 08, 2026, 12:18 PM UTC

Affected components

Message Delivery Service

Update timeline

  1. investigating Apr 08, 2026, 12:18 PM UTC

    Start Time : 8 April, 2026 10:17 AM IST We have received a notification regarding message delivery failure for few customers in India. The issue has been identified and the engineering team at the Provider end is working to implement a fix.

  2. resolved Apr 08, 2026, 07:29 PM UTC

    The required fix has been implemented and the issue is now resolved. The messaging functionality is now restored to pre-incident health. Message delivery is now operating normally. End Time : 8 April, 2026 21:00 IST