SMS-Magic incident

Carrier Partner Incident – Inbound SMS Latency (Short Code – Route 1)

SMS-Magic experienced a notice incident on May 5, 2026 affecting Message Delivery Service, lasting 10m. The incident has been resolved; the full update timeline is below.

Started: May 05, 2026, 08:19 PM UTC
Resolved: May 05, 2026, 08:30 PM UTC
Duration: 10m
Detected by Pingoru: May 05, 2026, 08:19 PM UTC

Affected components

Message Delivery Service

Update timeline

investigating May 05, 2026, 08:19 PM UTC

We are currently investigating reports of delivery delays affecting inbound (MO) SMS messages via Short Code (Route 1). The issue has been traced to a technical problem with one of our upstream carrier partners. Please note: Outbound messaging services remain fully operational and unaffected. Our team is actively working with the carrier partner to resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.
resolved May 05, 2026, 08:30 PM UTC

Monitoring for the issue impacting Inbound (MO) SMS services via Short Code (Route 1) has concluded. We have confirmed that all services have been restored to full health. Final Status: Resolved Impact: Inbound SMS delays have been cleared. Current State: All systems are operating normally. We appreciate your patience while we worked with our carrier partner to resolve this.