SMS-Magic incident

Carrier Partner Incident - Short Code (Route 1) SMS Latency

SMS-Magic experienced a major incident on April 28, 2026 affecting Message Delivery Service, lasting 15h 8m. The incident has been resolved; the full update timeline is below.

Started: Apr 28, 2026, 09:28 PM UTC
Resolved: Apr 29, 2026, 12:36 PM UTC
Duration: 15h 8m
Detected by Pingoru: Apr 28, 2026, 09:28 PM UTC

Affected components

Message Delivery Service

Update timeline

investigating Apr 28, 2026, 09:28 PM UTC

Start Time : Apr 28, 2026 - 14:13 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1). The cause of this issue is under investigation at this time.
resolved Apr 29, 2026, 12:36 PM UTC

Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 28, 19:58 PDT