SMS-Magic incident
Degraded Message Processing Performance on Converse Desk
SMS-Magic experienced a minor incident on April 16, 2026 affecting Converse Desk on SaaS Portal and Incoming messages, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 05:47 PM UTC
Issue: We are observing slowness in message processing within the Converse Desk, which may lead to delays in sync of delivery and incoming messages. Impact: During this period, customers may experience delays in receiving messages via Converse Desk. Real-time interactions and message updates may be slower than usual. Current Status: Our engineering team is actively investigating the issue and working to restore normal performance. Duration of Degradation: Started At: 14:00 UTC 16th April 2026 Affected Data Center: US
- resolved Apr 16, 2026, 07:01 PM UTC
The previously observed slowness in message processing on Converse Desk has been resolved, and the platform is now functioning normally. If you continue to notice any discrepancies, please reach out to [email protected]