Skyhigh Security incident

SKI-451 - Incident - Service Degradation

Ongoing since 05:26 AM UTC, affecting Skyhigh Secure Web Gateway (Skyhigh SWG) and SWG POPs Asia (Hong Kong SWG PoP 201).

investigating Nov 03, 2026, 05:27 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Started
Nov 03, 2026, 05:26 AM UTC
Resolved
Ongoing
Duration
● 16m
Detected by Pingoru
Nov 03, 2026, 05:26 AM UTC

Affected components

Skyhigh Secure Web Gateway (Skyhigh SWG)SWG POPs Asia (Hong Kong SWG PoP 201)

Update timeline

  1. identified Nov 03, 2026, 05:26 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Nov 03, 2026, 05:27 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

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