Skyhigh Security incident

SKI-433 - Incident - Network latency observed - Policy updates delayed

Resolved after 35 minutes, affecting Skyhigh SWG (Skyhigh SWG) and Policy (Policy) and 1 more, on October 23, 2026.

investigating Oct 23, 2026, 02:40 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Started
Oct 23, 2026, 02:40 AM UTC
Resolved
Oct 23, 2026, 03:16 AM UTC
Duration
35m
Detected by Pingoru
Oct 23, 2026, 02:40 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)Policy (Policy)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)212 (Sao Paulo SWG PoP 212)

Update timeline

  1. investigating Oct 23, 2026, 02:40 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Oct 23, 2026, 02:40 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Oct 23, 2026, 03:16 AM UTC

    Incident resolved

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