Skyhigh Security incident

SKI-455 - ZTNA service may become intermittently unavailable

Resolved after 1 hour 19 minutes, affecting Skyhigh Private Access and SWG POPs South America (Sao Paulo SWG PoP 206) and 1 more, on November 4, 2026.

investigating Nov 04, 2026, 09:25 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Started
Nov 04, 2026, 09:24 PM UTC
Resolved
Nov 04, 2026, 10:44 PM UTC
Duration
1h 19m
Detected by Pingoru
Nov 04, 2026, 09:24 PM UTC

Affected components

Skyhigh Private AccessSWG POPs South America (Sao Paulo SWG PoP 206)SWG POPs Europe (Frankfurt SWG PoP 211)

Update timeline

  1. investigating Nov 04, 2026, 09:24 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Nov 04, 2026, 09:25 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Nov 04, 2026, 10:44 PM UTC

    Incident resolved

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