Skyhigh Security incident

SKI-415 - Incident - Skyhigh Reverse Proxy degradation

Minor Ongoing View vendor source →

Skyhigh Security is currently experiencing a minor incident affecting Skyhigh CASB (Skyhigh CASB) and usw1usprodpopproxy100 (N.California Proxy PoP 100) and 1 more component, which began 12h ago. The vendor's full update timeline is below.

Started
Oct 04, 2026, 08:00 AM UTC
Resolved
Ongoing
Duration
● 11h 35m
Detected by Pingoru
Oct 04, 2026, 08:00 AM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)usw1usprodpopproxy100 (N.California Proxy PoP 100)use1usprodpopproxy101 (N.Virginia Proxy PoP 101)usw1usprodpopproxy102 (N.California Proxy PoP 102)usw1usprodpopproxy109 (N.California Proxy PoP 109)uswest2usprodpopproxy122 (Oregon Proxy PoP 122)use1usprodpopproxy123 (N.Virginia Proxy PoP 123)

Update timeline

  1. identified Oct 04, 2026, 08:00 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Oct 04, 2026, 08:00 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Oct 04, 2026, 08:02 AM UTC

    Impact: Some users may experience occasional rate-limiting errors when accessing affected services. There is no security impact or risk to Skyhigh Security or customer environments/data. This issue is isolated to performance rate-limiting.

  4. investigating Oct 04, 2026, 08:03 AM UTC

    Next Steps: Skyhigh Security engineering teams are actively applying corrective measures to restore service performance to normal operating levels. We will provide updates as new information becomes available.