Skyhigh Security incident

SKI-427 - Incident - Network latency observed

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on October 20, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 207 (Rio De Janeiro SWG PoP 207) and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 12:08 PM UTC
Resolved
Oct 20, 2026, 01:28 PM UTC
Duration
1h 19m
Detected by Pingoru
Oct 20, 2026, 12:08 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)207 (Rio De Janeiro SWG PoP 207)210 (Frankfurt SWG PoP 210)

Update timeline

  1. investigating Oct 20, 2026, 12:08 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Oct 20, 2026, 12:10 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Oct 20, 2026, 12:15 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Oct 20, 2026, 12:15 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Oct 20, 2026, 01:21 PM UTC

    Route changes applied to mitigate latency. Monitoring the situation in the region.

  6. resolved Oct 20, 2026, 01:28 PM UTC

    Incident resolved