Skyhigh Security incident

SKI-419 - Incident - Service Degradation due to intermittent DNS resolution issues.

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on October 12, 2026 affecting Skyhigh CASB (Skyhigh CASB) and production-eu (production-eu) and 1 more component, lasting 8h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 01:40 AM UTC
Resolved
Oct 12, 2026, 09:47 AM UTC
Duration
8h 6m
Detected by Pingoru
Oct 12, 2026, 01:40 AM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)production-eu (production-eu)glovcloud-us (GovCloud SuperPoP)

Update timeline

  1. investigating Oct 12, 2026, 01:40 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Oct 12, 2026, 01:41 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Oct 12, 2026, 06:30 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers due to intermittent DNS issues. For further assistance, please contact Skyhigh Support.

  4. resolved Oct 12, 2026, 09:47 AM UTC

    Incident resolved