Skyhigh Security incident

SKI-463 - Incident - Network latency observed

Resolved after 1 hour 21 minutes, affecting Skyhigh Secure Web Gateway (Skyhigh SWG) and SWG POPs South America (Sao Paulo SWG PoP 212), on November 5, 2026.

investigating Nov 05, 2026, 07:37 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Started: Nov 05, 2026, 07:37 PM UTC
Resolved: Nov 05, 2026, 08:58 PM UTC
Duration: 1h 21m
Detected by Pingoru: Nov 05, 2026, 07:37 PM UTC

Affected components

Skyhigh Secure Web Gateway (Skyhigh SWG)SWG POPs South America (Sao Paulo SWG PoP 212)

Update timeline

identified Nov 05, 2026, 07:37 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Nov 05, 2026, 07:37 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Nov 05, 2026, 08:58 PM UTC

Incident resolved

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