Skyhigh Security incident
SKI-417 - Incident - Network latency observed - Policy updates delayed
Skyhigh Security experienced a minor incident on October 4, 2026 affecting Skyhigh SWG (Skyhigh SWG) and Policy (Policy) and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 04, 2026, 11:33 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 04, 2026, 11:36 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 04, 2026, 11:52 PM UTC
Skyhigh Security engineering teams are actively applying corrective measures to restore service performance to normal operating levels. We will provide updates as new information becomes available.
- investigating Oct 04, 2026, 11:53 PM UTC
Skyhigh engineering teams are actively applying corrective measures to restore service performance to normal operating levels. We will provide updates as new information becomes available.
- resolved Oct 05, 2026, 12:03 AM UTC
Incident resolved