Skyhigh Security incident

SKI-409 - Incident - Service Degradation - Delayed AWS event processing

Skyhigh Security experienced a minor incident on October 1, 2026 affecting Skyhigh CASB (Skyhigh CASB) and spop-sjc-east-api-pop (N.California DLP PoP), lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started: Oct 01, 2026, 05:15 PM UTC
Resolved: Oct 01, 2026, 08:12 PM UTC
Duration: 2h 56m
Detected by Pingoru: Oct 01, 2026, 05:15 PM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)spop-sjc-east-api-pop (N.California DLP PoP)

Update timeline

identified Oct 01, 2026, 05:15 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Oct 01, 2026, 05:17 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Oct 01, 2026, 08:12 PM UTC

Incident resolved