Skyhigh Security incident

SKI-421 - Incident - Service Degradation Email DLP impacted in N.California region

Skyhigh Security experienced a minor incident on October 12, 2026 affecting Skyhigh CASB (Skyhigh CASB) and spop-sjc-api-pop (N.Virginia DLP PoP), lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started: Oct 12, 2026, 02:39 AM UTC
Resolved: Oct 12, 2026, 05:15 AM UTC
Duration: 2h 36m
Detected by Pingoru: Oct 12, 2026, 02:39 AM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)spop-sjc-api-pop (N.Virginia DLP PoP)

Update timeline

investigating Oct 12, 2026, 02:39 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Oct 12, 2026, 02:39 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Oct 12, 2026, 05:15 AM UTC

Incident resolved