Skyhigh Security incident

SKI-459 - Incident - Service Degradation

Resolved after 1 hour 10 minutes, affecting Skyhigh Secure Web Gateway (Skyhigh SWG) and SWG POPs Europe (Paris SWG PoP 203) and 1 more, on November 5, 2026.

investigating Nov 05, 2026, 11:40 AM UTC

"Impacted service: Skyhigh Private Access. A workaround to mitigate the problem is in place. Validation ongoing."

Started: Nov 05, 2026, 11:05 AM UTC
Resolved: Nov 05, 2026, 12:16 PM UTC
Duration: 1h 10m
Detected by Pingoru: Nov 05, 2026, 11:05 AM UTC

Affected components

Skyhigh Secure Web Gateway (Skyhigh SWG)SWG POPs Europe (Paris SWG PoP 203)SWG POPs South America (Sao Paulo SWG PoP 206)SWG POPs Europe (Frankfurt SWG PoP 211)

Update timeline

identified Nov 05, 2026, 11:05 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Nov 05, 2026, 11:06 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Nov 05, 2026, 11:07 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Nov 05, 2026, 11:11 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Nov 05, 2026, 11:36 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Nov 05, 2026, 11:40 AM UTC

"Impacted service: Skyhigh Private Access. A workaround to mitigate the problem is in place. Validation ongoing."
resolved Nov 05, 2026, 12:16 PM UTC

Incident resolved

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