ShipEngine Outage History

ShipEngine is up right now

ShipEngine had 45 outages in the last 2 years totaling 10647h 24m of downtime — averaging 1.8 incidents per month.

There were 45 ShipEngine outages since December 10, 2024 totaling 10647h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shipengine.com

Minor September 2, 2026

Temporary disruption affecting FedEx UK Rates

Detected by Pingoru
Sep 02, 2026, 01:42 PM UTC
Resolved
Sep 03, 2026, 06:12 AM UTC
Duration
16h 29m
Affected: FedEx US
Timeline · 2 updates
  1. identified Sep 02, 2026, 01:42 PM UTC

    Please be advised that there is currently an intermittent disruption affecting FedEx UK rating. During this time, you may temporarily see the following message: "Rating is temporarily unavailable, please try again later." If you encounter this error, please try again after a short delay. Efforts are underway to restore consistent service, and we appreciate your patience.

  2. resolved Sep 03, 2026, 06:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 26, 2026

Delay in receiving the tracking statuses from Royal Mail and Parcel Force

Detected by Pingoru
Aug 26, 2026, 03:03 PM UTC
Resolved
Aug 26, 2026, 03:26 PM UTC
Duration
22m
Affected: Royal Mail
Timeline · 3 updates
  1. investigating Aug 26, 2026, 03:03 PM UTC

    We identified a lack of status updates from the Raoyla Mail since yesterday. It is impacting our ability to share the statuses.

  2. identified Aug 26, 2026, 03:05 PM UTC

    The issue is on the carrier's side, and they are trying to resolve it.

  3. resolved Aug 26, 2026, 03:26 PM UTC

    We started receiving statuses from the carrier.

Read the full incident report →

Major August 20, 2026

ShipStation API dashboard access issue

Detected by Pingoru
Aug 20, 2026, 09:44 AM UTC
Resolved
Aug 20, 2026, 10:54 AM UTC
Duration
1h 10m
Affected: ShipEngine API Dashboard
Timeline · 2 updates
  1. investigating Aug 20, 2026, 09:44 AM UTC

    We recognized a temporary issue with accessing the ShipStation API dashboard. It is currently under investigation.

  2. resolved Aug 20, 2026, 10:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 31, 2026

Issue with Purolator label creation and getting rates

Detected by Pingoru
Jul 31, 2026, 10:32 AM UTC
Resolved
Jul 31, 2026, 12:56 PM UTC
Duration
2h 23m
Affected: Purolator Canada
Timeline · 3 updates
  1. investigating Jul 31, 2026, 10:32 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 31, 2026, 12:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2026, 12:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2026

Royal Mail and Parcel Force performance degradation

Detected by Pingoru
Jul 24, 2026, 09:40 AM UTC
Resolved
Jul 24, 2026, 11:19 AM UTC
Duration
1h 39m
Affected: Royal Mail
Timeline · 3 updates
  1. investigating Jul 24, 2026, 09:40 AM UTC

    We are currently seeing performance degradation when calling the Royal Mail and Parcel Force APIs.

  2. monitoring Jul 24, 2026, 09:56 AM UTC

    Carrier was contacted and is reviewing the issue on his side.

  3. resolved Jul 24, 2026, 11:19 AM UTC

    The carrier solved the issue on his side, and the performance went back to normal.

Read the full incident report →

Major July 14, 2026

General Latency

Detected by Pingoru
Jul 14, 2026, 09:24 PM UTC
Resolved
Jul 14, 2026, 09:58 PM UTC
Duration
34m
Affected: ShipEngine API
Timeline · 3 updates
  1. investigating Jul 14, 2026, 09:24 PM UTC

    We are aware of an issue causing latency when accessing ShipStation API, and we are actively investigating this issue. This is impacting multiple features, including label generation.

  2. investigating Jul 14, 2026, 09:26 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 14, 2026, 09:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 19, 2026

Increased rate of latency and timeout errors.

Detected by Pingoru
Jun 19, 2026, 02:00 PM UTC
Resolved
Jun 19, 2026, 07:45 PM UTC
Duration
5h 45m
Affected: ShipEngine API
Timeline · 2 updates
  1. investigating Jun 19, 2026, 03:54 PM UTC

    We are aware of an issue causing an increased rate of timeout errors resulting in 499 and 502 errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.

  2. resolved Jun 19, 2026, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2026

UPS Authentication Errors

Detected by Pingoru
Jun 11, 2026, 09:15 PM UTC
Resolved
Jun 11, 2026, 10:25 PM UTC
Duration
1h 10m
Affected: UPS US
Timeline · 3 updates
  1. investigating Jun 11, 2026, 09:15 PM UTC

    We have observed a high frequency of errors returned while attempting to perform various functions with UPS accounts such as rating and label creation. While the error rate is elevated, it is not universally impacting all UPS accounts similarly. The following error is returned: A shipping carrier error occurred: Invalid Authentication Information The cause of this issue is being investigated.

  2. monitoring Jun 11, 2026, 09:48 PM UTC

    The service provider has confirmed a restoration of functionality. Error rates have begun to fall. We are continuing to monitor to ensure a full recovery.

  3. resolved Jun 11, 2026, 10:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 1, 2026

Unable to load account dashboard

Detected by Pingoru
Jun 01, 2026, 03:59 PM UTC
Resolved
Jun 01, 2026, 07:55 PM UTC
Duration
3h 55m
Affected: ShipEngine API Dashboard
Timeline · 3 updates
  1. investigating Jun 01, 2026, 03:59 PM UTC

    We are currently investigating reports of a problem preventing some users from being able to successfully log into the account dashboard.

  2. monitoring Jun 01, 2026, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 01, 2026, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 22, 2026

LAX Service Disruptions

Detected by Pingoru
May 22, 2026, 09:55 PM UTC
Resolved
Jul 01, 2026, 02:58 PM UTC
Duration
39d 17h
Timeline · 1 update
  1. monitoring May 22, 2026, 09:55 PM UTC

    Effective May 22, 2026 GlobalPost’s Southern California (LAX/Cypress, CA) processing hub has temporarily suspended operations due to a local evacuation order following a chemical leak. All pickups and drop-offs in the LAX area will be delayed, and packages currently at the facility are being held.

Read the full incident report →

Minor May 22, 2026

FedEx Label Generation Error

Detected by Pingoru
May 22, 2026, 04:55 PM UTC
Resolved
Jun 26, 2026, 03:36 PM UTC
Duration
34d 22h
Affected: FedEx US
Timeline · 4 updates
  1. investigating May 22, 2026, 04:55 PM UTC

    We are aware of an issue impacting label generation for FedEx from ShipStation for certain users. We are investigating this, and will provide an update once there is additional information.

  2. identified May 22, 2026, 09:55 PM UTC

    We have confirmed that the issue is related to an ongoing issue with the carrier. We will provide an additional update once the issue has been resolved.

  3. identified May 26, 2026, 02:09 PM UTC

    FedEx Continues to report issues with their API. We will provide another update once there is further information.

  4. identified May 27, 2026, 09:06 PM UTC

    We are continuing to work with FedEx to find a resolution. The specific error is "Unable to create FedEx shipment. We apologize for the inconvenience. This action cannot be completed at this time. Please try again later.."

Read the full incident report →

Major May 12, 2026

Account Dashboard Access Issues

Detected by Pingoru
May 12, 2026, 05:00 PM UTC
Resolved
May 12, 2026, 08:02 PM UTC
Duration
3h 1m
Affected: ShipEngine API Dashboard
Timeline · 4 updates
  1. investigating May 12, 2026, 05:00 PM UTC

    We are aware of an issue preventing ShipEngine/ShipStationAPI dashboard access/login attempts from being completed successfully. We are investigating the underlying cause.

  2. identified May 12, 2026, 05:16 PM UTC

    An outage with a third party service provider has been identified as the cause of account dashboard login issues. We are working with the provider to restore functionality.

  3. monitoring May 12, 2026, 07:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 20, 2026

Elevated rate of timeouts

Detected by Pingoru
Apr 20, 2026, 09:26 PM UTC
Resolved
Apr 21, 2026, 06:36 PM UTC
Duration
21h 10m
Affected: ShipEngine API
Timeline · 2 updates
  1. investigating Apr 20, 2026, 09:26 PM UTC

    We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.

  2. resolved Apr 21, 2026, 06:36 PM UTC

    This incident has been resolved

Read the full incident report →

Major March 10, 2026

Account Dashboard - Problem displaying some active carrier connections

Detected by Pingoru
Mar 10, 2026, 02:14 PM UTC
Resolved
Mar 10, 2026, 04:40 PM UTC
Duration
2h 25m
Affected: ShipEngine API Dashboard
Timeline · 3 updates
  1. investigating Mar 10, 2026, 02:14 PM UTC

    We are investigating reports of an issue that is preventing the account dashboard from displaying all carrier connections as expected.

  2. monitoring Mar 10, 2026, 03:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 10, 2026, 04:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026

Increased Rate of Timeout Errors

Detected by Pingoru
Feb 12, 2026, 06:28 PM UTC
Resolved
Feb 12, 2026, 07:10 PM UTC
Duration
42m
Affected: ShipEngine API
Timeline · 3 updates
  1. investigating Feb 12, 2026, 06:28 PM UTC

    We are aware of an issue causing an increased rate of timeout errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.

  2. monitoring Feb 12, 2026, 06:46 PM UTC

    We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results.

  3. resolved Feb 12, 2026, 07:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 28, 2026

Purolator issue with country code recognizing

Detected by Pingoru
Jan 28, 2026, 10:45 AM UTC
Resolved
Jan 28, 2026, 11:11 AM UTC
Duration
26m
Affected: ShipEngine APIPurolator Canada
Timeline · 2 updates
  1. investigating Jan 28, 2026, 10:45 AM UTC

    Purolator is reporting that users are experiencing a Country Code error when printing labels. The issue is under investigation on the carrier side.

  2. resolved Jan 28, 2026, 11:11 AM UTC

    This incident has been resolved by the carrier.

Read the full incident report →

Notice January 13, 2026

Sendle AU, CA, & US - Shipments Halted

Detected by Pingoru
Jan 13, 2026, 04:23 PM UTC
Resolved
Mar 05, 2026, 05:08 PM UTC
Duration
51d
Affected: Sendle
Timeline · 2 updates
  1. monitoring Jan 13, 2026, 04:23 PM UTC

    Sendle has announced that all shipments have been halted as of January 11th, and any pickups pending on January 12th or later will be cancelled. Any parcels that have already been picked up and are in transit will be delivered at the discretion of the delivery partner. We recommend utilizing alternative carriers. CouriersPlease has advised that all current Sendle AU shipments are being held by CouriersPlease until further notice. We will provide a further update once we have received one from CouriersPlease around the next steps. 13/01 - CouriersPlease has advised that all Sendle consignments that are held in the CouriersPlease network will be delivered. No further pickups of Sendle consignments will occur going forward.

  2. resolved Mar 05, 2026, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026

UPS Updates for US & CA Shipments

Detected by Pingoru
Jan 09, 2026, 09:56 PM UTC
Resolved
Mar 05, 2026, 05:08 PM UTC
Duration
54d 19h
Affected: UPS CAUPS US
Timeline · 2 updates
  1. monitoring Jan 09, 2026, 09:56 PM UTC

    Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.

  2. resolved Mar 05, 2026, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

ShipStation API Access Issue

Detected by Pingoru
Dec 15, 2025, 07:59 PM UTC
Resolved
Dec 15, 2025, 09:15 PM UTC
Duration
1h 16m
Affected: ShipEngine APIShipEngine.com (website)ShipEngine API Dashboard
Timeline · 2 updates
  1. identified Dec 15, 2025, 07:59 PM UTC

    Identified - ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

  2. resolved Dec 15, 2025, 09:15 PM UTC

    This incident has been resolved

Read the full incident report →

Minor December 15, 2025

Issues Creating Labels and Getting Rates for UPS - "(403) Forbidden"

Detected by Pingoru
Dec 15, 2025, 02:30 PM UTC
Resolved
Dec 30, 2025, 05:32 PM UTC
Duration
15d 3h
Affected: UPS US
Timeline · 2 updates
  1. investigating Dec 15, 2025, 06:53 PM UTC

    We are receiving intermittent reports of the error "A shipping carrier error occurred: The remote server returned an error: (403) Forbidden" when getting rates and creating labels for UPS. We are currently investigating into the issue and coordinating with UPS.

  2. resolved Dec 30, 2025, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 8, 2025

Australian Carrier Updates

Detected by Pingoru
Dec 08, 2025, 05:16 PM UTC
Resolved
Jan 09, 2026, 09:54 PM UTC
Duration
32d 4h
Timeline · 2 updates
  1. monitoring Dec 08, 2025, 05:16 PM UTC

    Australia Post: Shipments to the US: Effective 7 November 2025, Australia Post is unable to confirm at this time when services will resume for 'International Courier' branded services to the US. Learn more. Australia Post: Shipments to CA: Effective 11 November 2025: Australia Post will resume all remaining postal services. Learn more. Sendle: Shipments to CA: Effective 2 December 2025, shipments are still paused while Canada Post works through backlogs. They will resume service once Canada Post's network returns to normal operations.Learn more.

  2. resolved Jan 09, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 8, 2025

UPS Potential High Volume

Detected by Pingoru
Dec 08, 2025, 02:22 PM UTC
Resolved
Jan 09, 2026, 09:55 PM UTC
Duration
32d 7h
Timeline · 2 updates
  1. monitoring Dec 08, 2025, 02:22 PM UTC

    The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025 Learn more.

  2. resolved Jan 09, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Dashboard Login Issues

Detected by Pingoru
Dec 05, 2025, 09:08 AM UTC
Resolved
Dec 05, 2025, 09:35 AM UTC
Duration
27m
Affected: ShipEngine APIShipEngine.com (website)ShipEngine API Dashboard
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:08 AM UTC

    There are issues logging into the dashboard due to an outage currently affecting Cloudflare https://www.cloudflarestatus.com/. We are closely monitoring the issue. It can also impact some of the carrier API.

  2. monitoring Dec 05, 2025, 09:20 AM UTC

    Cloudflare implemented the fix on their side: Monitoring - A fix has been implemented and we are monitoring the results. Dec 05, 2025 - 09:12 UTC

  3. resolved Dec 05, 2025, 09:35 AM UTC

    This incident has been resolved. Cloudflare implemented the fix on their side and it solved the issue.

Read the full incident report →

Notice November 7, 2025

UPS Aircraft Accident Impacts

Detected by Pingoru
Nov 07, 2025, 10:13 PM UTC
Resolved
Jan 09, 2026, 09:54 PM UTC
Duration
62d 23h
Affected: UPS US
Timeline · 2 updates
  1. monitoring Nov 07, 2025, 10:13 PM UTC

    An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments: The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.

  2. resolved Jan 09, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →